- Mass Markets (Las Cruces, NM)
- …contingent on background/security investigation results. + Must be willing to submit to drug screening. Job offers are contingent on drug screening results. ... Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections , Customer Experience Provider (CXP), Customer Service, Digital Experience… more
- Mass Markets (Las Cruces, NM)
- …contingent on background/security investigation results. + Must be willing to submit to drug screening. Job offers are contingent on drug screening results. ... Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections , Customer Experience Provider (CXP), Customer Service, Digital Experience… more
- Mass Markets (NM)
- …The ideal candidate will be responsible for monitoring calls, assessing agent performance, analyzing data trends, and recommending process improvements. This ... + Listen to live or recorded calls to evaluate agent performance against established standards. + Develop and use...investigation results. + Must be willing to submit to drug screening. Job offers are contingent on drug… more
- Mass Markets (NM)
- …will be responsible for monitoring real-time call volumes, managing agent availability, analyzing performance data, and making real-time scheduling adjustments. ... volumes to ensure service levels are met. + Track agent availability and adjust schedules as needed to manage...investigation results. + Must be willing to submit to drug screening. Job offers are contingent on drug… more
- Mass Markets (Mesilla, NM)
- …Key Responsibilities: + Supervise QA analysts and oversee daily monitoring of agent interactions. + Conduct calibration sessions to ensure scoring consistency across ... training needs. + Provide coaching and feedback to improve agent quality scores. + Collaborate with Operations and Training...investigation results. + Must be willing to submit to drug screening. Job offers are contingent on drug… more
- Mass Markets (Mesilla, NM)
- …Key Responsibilities: + Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement QA frameworks, scorecards, ... regulatory requirements. + Conduct audits, feedback sessions, and coaching to improve agent performance. + Collaborate with stakeholders to align QA initiatives with… more
- Sandia National Laboratories (Albuquerque, NM)
- …Graduate of a US Government (USG) CI or Criminal accredited course (eg FBI New Agent Training, FLETC CITP, DOD JCITA Defense CI Agent Training, Army CISAC, ... within the counterintelligence field with specific experience in the collection , analysis, evaluation, and dissemination of Counterintelligence information. +… more
- Mass Markets (NM)
- …customer satisfaction (CSAT). + Provide ongoing training and development programs to enhance agent skills and knowledge. + Offer guidance and support to team members ... contingent on background/security investigation results. + Must be willing to submit to drug screening. Job offers are contingent on drug screening results.… more
- Mass Markets (Las Cruces, NM)
- …techniques + Possess effective conflict resolution skills (both customer and agent conflict) + Possess time management, planning, organizational and multi-tasking ... contingent on background/security investigation results. + Must be willing to submit to drug screening. Job offers are contingent on drug screening results.… more
- Mass Markets (Las Cruces, NM)
- …techniques + Possess practical conflict resolution skills (both customer and agent conflict) + Possess time management, planning, organizational and multi-tasking ... contingent on background/security investigation results. + Must be willing to submit to drug screening. Job offers are contingent on drug screening results.… more
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