- Mass Markets (NM)
- …customer satisfaction (CSAT). + Provide ongoing training and development programs to enhance agent skills and knowledge. + Offer guidance and support to team members ... contingent on background/security investigation results. + Must be willing to submit to drug screening. Job offers are contingent on drug screening results.… more
- Ryder System (Santa Fe, NM)
- …privacy standards within the ServiceNow HRSD environment + Develop or maintain Virtual Agent topics based on business needs + Conduct thorough testing in development ... + Makes program modifications to existing reports as necessary. + Coordinates collection and preparation of routine and special reports according to business needs.… more
- Verint Systems, Inc. (Santa Fe, NM)
- …Duties and Essential Responsibilities:** + Create insights (CXSA, Hybrid, Scorecard, Agent Level Reporting, Dashboards, ad hoc) which as requested by customers ... additions, or other value add improvements to customer's data collection or surveys, based on findings from the analytics...search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal… more
- NTT America, Inc. (Las Cruces, NM)
- …Call Center training classes and demonstrate proficiency of the material. Must Pass Drug screen Must Pass a background check with Education check and employment ... following company protocols. + Failure to return equipment may result in collection actions and/or other consequences. + Individuals must provide their own high… more