- Mass Markets (Dallas, TX)
- POSITION OVERVIEW ENTRY-LEVEL TELCOM CUSTOMER CARE AGENT (FULL-TIME) Here at MCI, we keep things light. We believe our customer service representatives are at their ... (20+ words a minute) + Ability to work regularly scheduled shifts within our hours of operation including the training period. + Basic knowledge of Microsoft Office… more
- Mass Markets (Dallas, TX)
- POSITION OVERVIEW CUSTOMER SERVICE AGENT SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for Customer Service Agents to support inbound customer ... (20+ words a minute) + Ability to work regularly scheduled shifts within our hours of operation including the training period. + Basic knowledge of Microsoft Office… more
- Mass Markets (TX)
- …needs. Candidates accepted for this role will be e-mailed and texted on an as-needed basis. Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 ... brief pre-employment test. POSITION RESPONSIBILITIES WHAT DOES A HURRICANE RELIEF AGENT DO? We improve the customer's experience, providing exceptional solutions to… more
- Cayuse Holdings (Austin, TX)
- **Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse Commercial Services **_LOCATION_** Remote (M-F 6pm-3am EST) **_SALARY:_** ... $20.00-$22.00/hr **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt The Service Desk Agent provides customer service solutions within service level agreements using… more
- Pedernales Electric Cooperative (Austin, TX)
- Member Relations Agent Austin, TX, US, 78736 PHYSICAL OFFICE LOCATION: PEC Oak Hill District Office - 9115 Circle Drive, Austin, TX 78736, Austin, TX 78736 Hybrid ... accurate records of member transactions regarding billing, service requests, collection activity, capital credit allocations, financial assistance and complaint… more
- Humana (Austin, TX)
- …tracking, preference learning, and multi-turn personalization + Lead human-in-the-loop data collection strategies and feedback integration to fine-tune agent ... product-focused execution to improve user trust, alignment, usability, and agent cooperation across intelligent interfaces. **Key** **R** **esponsibilities** +… more
- CenterWell (League City, TX)
- …for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console. + Initiates infection control forms as needed, ... and applicable orders: + Schedules discharge visit / OASIS Collection or recert visit following case conference when task...visits are scheduled. + Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper… more
- USAA (Plano, TX)
- …managing general agents (MGAs), or fronting company partnerships. + Agent -Driven Distribution Models: Experience supporting or managing programs that national ... brokers, including tools, training, or platforms that enhance agent productivity and customer engagement. + Home and Auto...off program with paid holidays plus 16 paid volunteer hours , and various wellness programs. Additionally, our career path… more
- CRC Insurance Services, Inc. (Dallas, TX)
- …binders, invoices, and tax filings forwarding the binder and invoice to the agent . 13. Monitor accounting (payment, collections , taxes, etc.) anticipating and ... 12. Strong computer and office skills 13. Ability to work extended hours when necessary **Preferred Qualifications:** 1. College degree with a concentration in… more
- CGI Technologies and Solutions, Inc. (Dallas, TX)
- …Center Readiness o Oversee impacts to IVR routing, call volume shifts, and agent handling models for migrated customer bases. o Identify system and config changes ... profiles, rebranding of touchpoints (eg, CSS, emails, bills), onboarding flows, and collections systems. o Partner with teams on training, communications, and data… more