- Amazon (Austin, TX)
- …you will drive the strategic vision and roadmap for a transformational multi- agent , AI-based autonomous security framework. You will work in partnership with ... experience. Own the full study lifecycle, including scoping, design, data collection and analysis, and presenting a comprehensive written narrative of insights… more
- Amazon (Dallas, TX)
- …enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to ... the following contact center solutions: IVR, chat, custom reporting, quality management, agent desktop, or workforce management - 3+ years experience in Software… more
- Mass Markets (Killeen, TX)
- …satisfaction on all sales transactions + Analyze and respond to changing market conditions, to include competitive benchmarking + Analyze trends which includes ... SLAs + Possess effective conflict resolution skills (both customer and agent conflict) + Possess time management, planning, organizational and multi-tasking skills… more
- USAA (San Antonio, TX)
- …the achievement of USAA's strategic objectives and execution to grow sales and market share on distributor's platforms to include product design to deepen product ... offerings, optimize member experiences, increase industry market share, and maximize member retention, satisfaction, and P&L. + Proactively identifies emerging … more
- Mass Markets (Killeen, TX)
- …and SLAs + Possess practical conflict resolution skills (both customer and agent conflict) + Proven leader with advanced time management, planning, organizational ... Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections , Customer Experience Provider (CXP), Customer Service, Digital Experience… more
- Mass Markets (Killeen, TX)
- …techniques + Possess effective conflict resolution skills (both customer and agent conflict) + Possess time management, planning, organizational and multi-tasking ... Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections , Customer Experience Provider (CXP), Customer Service, Digital Experience… more
- Mass Markets (Killeen, TX)
- …diploma or equivalent + Must possess active unrestricted credential: EA (Enrolled Agent ), CPA (Certified Public Accountant), or Tax Preparer credentials. + Must ... Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections , Customer Experience Provider (CXP), Customer Service, Digital Experience… more
- Mass Markets (Killeen, TX)
- …and SLAs + Possess effective conflict resolution skills (both customer and agent conflict) + Proven leader with advanced time management, planning, organizational ... Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections , Customer Experience Provider (CXP), Customer Service, Digital Experience… more
- Mass Markets (TX)
- …customer satisfaction (CSAT). + Provide ongoing training and development programs to enhance agent skills and knowledge. + Offer guidance and support to team members ... Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections , Customer Experience Provider (CXP), Customer Service, Digital Experience… more
- Airtable (Austin, TX)
- …ability to collaborate effectively with world-class engineering, design, research, and go-to- market teams. What you'll do + Create 10x AI-Powered Solutions: Pioneer ... intelligent data processing. + Drive with a GM Mentality from Vision to Market : Own the complete AI, automation, and integration strategy with full accountability… more
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