- Mass Markets (Wichita, KS)
- …and as part of a team + Comfortable in a fast-paced, high-volume environment Preferred + 1+ year experience in customer service, tech support, sales, or admin roles ... Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections , Customer Experience Provider (CXP), Customer Service, Digital Experience… more
- Mass Markets (Wichita, KS)
- …interpersonal skills and the ability to build rapport with customers and colleagues Preferred (Not Required) + 1+ year of experience in customer service, tech ... Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections , Customer Experience Provider (CXP), Customer Service, Digital Experience… more
- Mass Markets (Wichita, KS)
- …strong customer-first mindset + Comfortable working in a fast-paced, dynamic environment Preferred (Not Required): + 1+ year of experience in customer service, ... Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections , Customer Experience Provider (CXP), Customer Service, Digital Experience… more
- Humana (Topeka, KS)
- …tracking, preference learning, and multi-turn personalization + Lead human-in-the-loop data collection strategies and feedback integration to fine-tune agent ... product-focused execution to improve user trust, alignment, usability, and agent cooperation across intelligent interfaces. **Key** **R** **esponsibilities** +… more
- Mass Markets (Wichita, KS)
- …Key Responsibilities: + Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement QA frameworks, scorecards, ... + Conduct audits, feedback sessions, and coaching to improve agent performance. + Collaborate with stakeholders to align QA...degree in Business, Quality Management, or a related field ( preferred ). + 3+ years of experience in a QA… more
- Ryder System (Topeka, KS)
- …system such as: **ServiceNow HRSD Module** (MUST) and Workday HCM module.( Preferred ) REMOTE work from HOME **Essential Functions** + Design, develop, configure, ... privacy standards within the ServiceNow HRSD environment + Develop or maintain Virtual Agent topics based on business needs + Conduct thorough testing in development… more
- PNC (Overland Park, KS)
- …include loan servicing functions such as execution of complex transactions and collections . Attention to detail is critical due to the varying requirements given ... for fulfilling key fiduciary obligations associated with the Banks Agent role; validating construction due diligence requirements; and/or monitoring construction… more
- Mass Markets (Wichita, KS)
- …and SLAs + Possess practical conflict resolution skills (both customer and agent conflict) + Proven leader with advanced time management, planning, organizational ... to thrive in a fast-paced, ever-changing, and high-pressure environment. + PREFERRED QUALIFICATIONS: + Military, local, state or federal government experience is… more
- Mass Markets (Wichita, KS)
- …equivalent required; Bachelor's degree in Accounting, Finance, or a related field preferred . + Active, unrestricted credential: EA (Enrolled Agent ), CPA ... Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections , Customer Experience Provider (CXP), Customer Service, Digital Experience… more
- Verint Systems, Inc. (Topeka, KS)
- …Duties and Essential Responsibilities:** + Create insights (CXSA, Hybrid, Scorecard, Agent Level Reporting, Dashboards, ad hoc) which as requested by customers ... modifications/additions, CPP/EPP additions, or other value add improvements to customer's data collection or surveys, based on findings from the analytics process. +… more