• 4X10 Customer Service Agent (4-Days,…

    Mass Markets (Las Cruces, NM)
    …in a fast-paced environment + Team player with great interpersonal skills Preferred (Not Required) + 1+ year experience in customer service, tech support, ... Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections , Customer Experience Provider (CXP), Customer Service, Digital Experience… more
    Mass Markets (07/18/25)
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  • Lead Data Scientist - AI-Human Interaction

    Humana (Santa Fe, NM)
    …tracking, preference learning, and multi-turn personalization + Lead human-in-the-loop data collection strategies and feedback integration to fine-tune agent ... product-focused execution to improve user trust, alignment, usability, and agent cooperation across intelligent interfaces. **Key** **R** **esponsibilities** +… more
    Humana (08/16/25)
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  • Contact Center Quality Assurance Manager

    Mass Markets (Mesilla, NM)
    …Key Responsibilities: + Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement QA frameworks, scorecards, ... + Conduct audits, feedback sessions, and coaching to improve agent performance. + Collaborate with stakeholders to align QA...degree in Business, Quality Management, or a related field ( preferred ). + 3+ years of experience in a QA… more
    Mass Markets (06/04/25)
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  • HRIS Business Partner- REMOTE

    Ryder System (Santa Fe, NM)
    …system such as: **ServiceNow HRSD Module** (MUST) and Workday HCM module.( Preferred ) REMOTE work from HOME **Essential Functions** + Design, develop, configure, ... privacy standards within the ServiceNow HRSD environment + Develop or maintain Virtual Agent topics based on business needs + Conduct thorough testing in development… more
    Ryder System (07/28/25)
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  • Call Center Training Instructor I

    Mass Markets (Las Cruces, NM)
    …techniques + Possess practical conflict resolution skills (both customer and agent conflict) + Possess time management, planning, organizational and multi-tasking ... and developing training content, courses or programs, and training evaluation PREFERRED QUALIFICATIONS: + Military, local, state or federal government experience is… more
    Mass Markets (08/14/25)
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  • Sr. Analyst

    Verint Systems, Inc. (Santa Fe, NM)
    …Duties and Essential Responsibilities:** + Create insights (CXSA, Hybrid, Scorecard, Agent Level Reporting, Dashboards, ad hoc) which as requested by customers ... modifications/additions, CPP/EPP additions, or other value add improvements to customer's data collection or surveys, based on findings from the analytics process. +… more
    Verint Systems, Inc. (08/22/25)
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