- Mass Markets (Killeen, TX)
- …coach and leader, you will be directly responsible for the performance and success of your team. This is a management-level position. Prior experience in management, ... and SLAs + Possess practical conflict resolution skills (both customer and agent conflict) + Proven leader with advanced time management, planning, organizational… more
- Amazon (Dallas, TX)
- …and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout ... enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to… more
- USAA (San Antonio, TX)
- …new business acquisition, field sales and service support, distributor agent training, account servicing processes, commission payment processing, data integrity ... core values of service, loyalty, honesty and integrity. USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the… more
- USAA (San Antonio, TX)
- …in machine learning and NLP and generative AI with hands on experience developing agent -based AI solutions tailored for banking use case. + Extensive experience in a ... core values of service, loyalty, honesty and integrity. USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the… more
- Verint Systems, Inc. (Austin, TX)
- …Duties and Essential Responsibilities:** + Create insights (CXSA, Hybrid, Scorecard, Agent Level Reporting, Dashboards, ad hoc) which as requested by customers ... and communicated by the Customer Success Manager. + Develop recommendations for improving the clients...additions, or other value add improvements to customer's data collection or surveys, based on findings from the analytics… more
- Airtable (Austin, TX)
- …integration strategy with full accountability for business outcomes. Lead end-to-end success by directing how these technologies create transformative value for ... a fast-paced environment. Bonus Points: + Experience building or working with agent -based AI systems. + Experience with enterprise integration patterns and iPaaS… more
- NTT America, Inc. (Plano, TX)
- …company following company protocols. Failure to return equipment may result in collection actions and/or other consequences. Individuals must provide their own high ... Performance and Issue Tracking** Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations. Remote… more
- NTT America, Inc. (Plano, TX)
- …following company protocols. + Failure to return equipment may result in collection actions and/or other consequences. + Individuals must provide their own high ... Performance and Issue Tracking** + Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations. + Remote… more
- NTT America, Inc. (Plano, TX)
- …following company protocols. + Failure to return equipment may result in collection actions and/or other consequences. + Individuals must provide their own high ... Performance and Issue Tracking** + Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations. + Remote… more