- PNC (Overland Park, KS)
- …and have an opportunity to contribute to the company's success. As a Loan Support Analyst Senior within PNC's Midland organization, you will be based in office ... supports remote and hybrid work environments. As a Loan Support Analyst Senior within Midland's Single Family Rental (SFR)...servicing functions such as execution of complex transactions and collections . Attention to detail is critical due to the… more
- Mass Markets (KS)
- …will be responsible for monitoring real-time call volumes, managing agent availability, analyzing performance data, and making real-time scheduling adjustments. ... volumes to ensure service levels are met. + Track agent availability and adjust schedules as needed to manage...we offer a variety of benefits and incentives to support and reward our team members. What You Can… more
- Mass Markets (KS)
- …The ideal candidate will be responsible for monitoring calls, assessing agent performance, analyzing data trends, and recommending process improvements. This ... + Listen to live or recorded calls to evaluate agent performance against established standards. + Develop and use...we offer a variety of benefits and incentives to support and reward our team members. What You Can… more
- PNC (Overland Park, KS)
- …and have an opportunity to contribute to the company's success. As a Loan Support Analyst within PNC's Midland organization, you will be based in office within the ... and also supports remote and hybrid work environments. As a Loan Support Analyst within PNC's Commercial Mortgage Backed Securities (CMBS) Servicing team, you… more
- Mass Markets (Wichita, KS)
- …Key Responsibilities: + Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement QA frameworks, scorecards, ... + Conduct audits, feedback sessions, and coaching to improve agent performance. + Collaborate with stakeholders to align QA...we offer a variety of benefits and incentives to support and reward our team members. What You Can… more
- Mass Markets (Wichita, KS)
- …team and become a trusted resource for clients seeking expert tax advice and support . In this role, you'll provide clear, accurate, and personalized guidance on a ... POSITION RESPONSIBILITIES Key Responsibilities: + Provide accurate, personalized tax advice and support to clients via phone, video, and chat platforms. + Translate… more
- Mass Markets (KS)
- …a dynamic and driven Bilingual Spanish Recruiter to join our team and support high-volume recruitment across diverse roles. The ideal candidate will possess strong ... + Prior call center experience (as a recruiter or agent ) is strongly preferred. + Strong knowledge of sourcing...we offer a variety of benefits and incentives to support and reward our team members. What You Can… more
- Mass Markets (Wichita, KS)
- …passion for developing others? We're looking for a dedicated individual to manage and support a team of customer service agents working on a variety of commercial, ... + Possess practical conflict resolution skills (both customer and agent conflict) + Proven leader with advanced time management,...we offer a variety of benefits and incentives to support and reward our team members. What You Can… more
- Mass Markets (Wichita, KS)
- …internal teams to improve processes and enhance the client experience. + Support clients via video, phone, and chat, delivering professional, friendly, and ... related field preferred. + Active, unrestricted credential: EA (Enrolled Agent ), CPA (Certified Public Accountant), or other recognized Tax...we offer a variety of benefits and incentives to support and reward our team members. What You Can… more
- Mass Markets (KS)
- …programs to enhance agent skills and knowledge. + Offer guidance and support to team members to help them achieve their professional goals. + Assign tasks ... is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the… more