- Mass Markets (NM)
- …The ideal candidate will be responsible for monitoring calls, assessing agent performance, analyzing data trends, and recommending process improvements. This ... + Listen to live or recorded calls to evaluate agent performance against established standards. + Develop and use...we offer a variety of benefits and incentives to support and reward our team members. What You Can… more
- Humana (Santa Fe, NM)
- …tracking, preference learning, and multi-turn personalization + Lead human-in-the-loop data collection strategies and feedback integration to fine-tune agent ... product-focused execution to improve user trust, alignment, usability, and agent cooperation across intelligent interfaces. **Key** **R** **esponsibilities** +… more
- Mass Markets (Mesilla, NM)
- …Key Responsibilities: + Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement QA frameworks, scorecards, ... + Conduct audits, feedback sessions, and coaching to improve agent performance. + Collaborate with stakeholders to align QA...we offer a variety of benefits and incentives to support and reward our team members. What You Can… more
- Mass Markets (Las Cruces, NM)
- …Improves training effectiveness by implementing new approaches and techniques, making support readily available, integrating support with routine job functions. ... + Possess practical conflict resolution skills (both customer and agent conflict) + Possess time management, planning, organizational and...we offer a variety of benefits and incentives to support and reward our team members. What You Can… more
- Mass Markets (NM)
- …a dynamic and driven Bilingual Spanish Recruiter to join our team and support high-volume recruitment across diverse roles. The ideal candidate will possess strong ... + Prior call center experience (as a recruiter or agent ) is strongly preferred. + Strong knowledge of sourcing...we offer a variety of benefits and incentives to support and reward our team members. What You Can… more
- Mass Markets (NM)
- …programs to enhance agent skills and knowledge. + Offer guidance and support to team members to help them achieve their professional goals. + Assign tasks ... is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the… more
- Ryder System (Santa Fe, NM)
- …business partners, and vendors to implement or update integrations + Provide continuous support and improvement to Employee Center portal(s) as well as Now mobile ... the ServiceNow HRSD environment + Develop or maintain Virtual Agent topics based on business needs + Conduct thorough...in order to effectively utilize its capabilities. Provides training support to end-users and others in the department. +… more
- NTT America, Inc. (Las Cruces, NM)
- …from policy holders inquiring about payments, policy information, or claims to support callers with various questions on different life insurance products. + ... Providing front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers. +...protocols. + Failure to return equipment may result in collection actions and/or other consequences. + Individuals must provide… more