- Mass Markets (Savannah, GA)
- …KEY RESPONSIBILITIES + Listen to and resolve customer issues + Utilize systems and technology to complete account management tasks + Recognize sales opportunity ... Suite (Excel, PowerPoint, Word, Outlook) + Basic understanding of Windows operating system + Highly reliable with the ability to maintain regular attendance and… more
- Mass Markets (Savannah, GA)
- …services + Maintain existing relationships with professionalism + Utilize new systems for accurate account management + Escalate customer dissatisfaction when ... Suite (Excel, PowerPoint, Word, Outlook) + Basic understanding of the Windows operating system + Highly reliable with the ability to maintain regular attendance and… more
- Mass Markets (Savannah, GA)
- …actively to understand customer needs and provide accurate solutions + Utilize internal systems and tools to manage customer accounts and process claims + Accurately ... document customer interactions and resolutions in CRM systems + Follow all required scripts, policies, and procedures + Use training and knowledge base resources to… more
- Mass Markets (Savannah, GA)
- …customer concerns with a focus on first-call resolution + Research internal systems to locate missing information and collaborate with other departments as needed ... in Microsoft Office (Word, Excel, PowerPoint, Outlook) + Familiarity with Windows operating systems + Dependable and punctual with a strong work ethic + Strong… more
- Mass Markets (Savannah, GA)
- …problem-solving and active listening + Accurately document interactions in CRM systems + Follow all client protocols, scripts, and confidentiality requirements + ... least 1 year in a customer service role + Proficient in multitasking across multiple systems while on calls + Typing speed of 30-45 WPM + Fluent in English (spoken… more
- Fiserv (Marietta, GA)
- …Title** Customer Collection Support **What does a successful Card Services - Collection Agent do at Fiserv?** You will be responsible for contacting the ... debt. * Detail all discussions and actions in the collections system or database, confirm payment and...**What would be great to have:** * Knowledge of collections regulations including to Fair Debt Collection … more
- Ryder System (Atlanta, GA)
- …systems intermediate preferred + Must have strong knowledge of system operating environments, technologies, equipment/ systems and applications intermediate ... is responsible for managing, monitoring, maintaining, and developing the HRIS systems from a business function perspective in close partnership with Information… more
- Verint Systems, Inc. (Atlanta, GA)
- …Duties and Essential Responsibilities:** + Create insights (CXSA, Hybrid, Scorecard, Agent Level Reporting, Dashboards, ad hoc) which as requested by customers ... additions, or other value add improvements to customer's data collection or surveys, based on findings from the analytics...Excel, Power BI \#LI-KD1 MIN: $60K MAX: $80K Verint Systems Inc. is an equal opportunity employer and is… more
- Intuit (Atlanta, GA)
- **Overview** The QuickBooks Capital Servicing and Collections team is seeking a strategic and experienced Servicing leader to oversee the operations of our Business ... teams through growth and transformation + Strong process design and systems thinking capability, with comfort navigating multiple servicing tools and platforms… more
- Mass Markets (Garden City, GA)
- …Key Responsibilities: + Supervise QA analysts and oversee daily monitoring of agent interactions. + Conduct calibration sessions to ensure scoring consistency across ... performance gaps and training needs. + Provide coaching and feedback to improve agent quality scores. + Collaborate with Operations and Training to implement quality… more