- Humana (Topeka, KS)
- …tracking, preference learning, and multi-turn personalization + Lead human-in-the-loop data collection strategies and feedback integration to fine-tune agent ... in applied ML, with at least 3+ in conversational AI, human-in-the-loop systems , or agent UX optimization + Experience with large-scale ETL **Use your skills to… more
- Mass Markets (Wichita, KS)
- …Key Responsibilities: + Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement QA frameworks, scorecards, ... regulatory requirements. + Conduct audits, feedback sessions, and coaching to improve agent performance. + Collaborate with stakeholders to align QA initiatives with… more
- Mass Markets (Wichita, KS)
- …and SLAs + Possess practical conflict resolution skills (both customer and agent conflict) + Proven leader with advanced time management, planning, organizational ... and multitasking skills + Ability and eagerness to learn new products and system + Ability to work in a professional, fast-paced environment + Strong understanding… more
- Mass Markets (KS)
- …candidate pipelines for current and future hiring needs. + Utilize applicant tracking systems (ATS) and other tools to manage and track candidate activity. + ... call center environment. + Prior call center experience (as a recruiter or agent ) is strongly preferred. + Strong knowledge of sourcing techniques and recruitment… more
- Mass Markets (Wichita, KS)
- …SLAs + Possess effective conflict resolution skills (both customer and agent conflict) + Possess time management, planning, organizational and multi-tasking skills ... + Ability to learn new products and systems + Ability to work in a professional fast-paced environment COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR… more
- Mass Markets (Wichita, KS)
- …diploma or equivalent required. + Active, unrestricted credential: EA (Enrolled Agent ), CPA (Certified Public Accountant), or Tax Preparer credentials. + Active ... individual 1040 tax returns. + Strong proficiency with technology and computer systems . + Reliable, hardwired internet connection (or willingness to obtain one). +… more
- Oracle (Topeka, KS)
- …of building distributed, scalable, high-performance AI model training and serving systems in partnership with our applied scientists and software engineers. You ... to optimize model performance and scalability. You will build state of art systems with cutting-edge technologies in this fast evolving area. you will play a… more
- GovCIO (Topeka, KS)
- …a team of Data Analysts in critical reporting roles across multiple enterprise-level systems . This position is a fully remote position within the United States. ... but not limited to the following: + Oversee data collection processes for the VOICE office + Reviewing and...data gathering and analysis. + Monitors multiple internal IT systems and email accounts to identify new complaints and… more