- Mass Markets (Las Cruces, NM)
- …KEY RESPONSIBILITIES + Listen to and resolve customer issues + Utilize systems and technology to complete account management tasks + Recognize sales opportunity ... Suite (Excel, PowerPoint, Word, Outlook) + Basic understanding of Windows operating system + Highly reliable with the ability to maintain regular attendance and… more
- Mass Markets (NM)
- …to customers, understand their needs, and resolve customer issues + Utilize systems and technology to complete account management tasks + Recognize sales opportunity ... Suite (Excel, PowerPoint, Word, Outlook) + Basic understanding of Windows operating system + Highly reliable with the ability to maintain regular attendance and… more
- Mass Markets (Las Cruces, NM)
- …answer customer questions + Maintain accurate and detailed records in CRM systems + Handle financial inquiries with strict adherence to confidentiality and ... At least 1 year in a customer service role + Ability to multitask across multiple systems while on calls + Typing speed of 30-45 WPM + Fluent in English (spoken and… more
- Mass Markets (Las Cruces, NM)
- …provide effective solutions + Research and resolve issues using internal systems and cross-department collaboration + Follow client-specific processes and maintain a ... issues appropriately to ensure resolution + Stay current with training, systems , and process updates + Maintain excellent attendance and punctuality CANDIDATE… more
- Mass Markets (Las Cruces, NM)
- …problem-solving and active listening + Accurately document interactions in CRM systems + Follow all client protocols, scripts, and confidentiality requirements + ... least 1 year in a customer service role + Proficient in multitasking across multiple systems while on calls + Typing speed of 30-45 WPM + Fluent in English (spoken… more
- Mass Markets (Las Cruces, NM)
- …first call through effective problem-solving + Research and retrieve information across systems to support customer needs + Accurately document and process claims ... Microsoft Office (Excel, Word, Outlook, PowerPoint) + Familiarity with Windows operating systems + Dependable with excellent attendance and punctuality + Skilled in… more
- Ryder System (Santa Fe, NM)
- …systems intermediate preferred + Must have strong knowledge of system operating environments, technologies, equipment/ systems and applications intermediate ... is responsible for managing, monitoring, maintaining, and developing the HRIS systems from a business function perspective in close partnership with Information… more
- Verint Systems, Inc. (Santa Fe, NM)
- …Duties and Essential Responsibilities:** + Create insights (CXSA, Hybrid, Scorecard, Agent Level Reporting, Dashboards, ad hoc) which as requested by customers ... additions, or other value add improvements to customer's data collection or surveys, based on findings from the analytics...Excel, Power BI \#LI-KD1 MIN: $60K MAX: $80K Verint Systems Inc. is an equal opportunity employer and is… more
- Mass Markets (Mesilla, NM)
- …Key Responsibilities: + Supervise QA analysts and oversee daily monitoring of agent interactions. + Conduct calibration sessions to ensure scoring consistency across ... performance gaps and training needs. + Provide coaching and feedback to improve agent quality scores. + Collaborate with Operations and Training to implement quality… more
- Mass Markets (Mesilla, NM)
- …Key Responsibilities: + Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement QA frameworks, scorecards, ... regulatory requirements. + Conduct audits, feedback sessions, and coaching to improve agent performance. + Collaborate with stakeholders to align QA initiatives with… more