- Mass Markets (Mesilla, NM)
- …Key Responsibilities: + Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement QA frameworks, scorecards, ... regulatory requirements. + Conduct audits, feedback sessions, and coaching to improve agent performance. + Collaborate with stakeholders to align QA initiatives with… more
- Mass Markets (Las Cruces, NM)
- …performance. + Facilitate classroom-style training on products, services, techniques, systems , and processes. + Assists in planning, conducting, coordinating, and ... delivery effectiveness + Develop and create training resources and maintain/update systems training environment and library of training resources to align with… more
- Mass Markets (Las Cruces, NM)
- …as a trusted partner in the industry. Join our rapidly growing team as a Customer Service Agent on the night shift! In this role, you'll be the voice of some of the ... and resolve customer issues, aiming for first-call resolution + Research internal systems to locate missing information and coordinate with other departments as… more
- Mass Markets (Las Cruces, NM)
- …and SLAs + Possess practical conflict resolution skills (both customer and agent conflict) + Proven leader with advanced time management, planning, organizational ... and multitasking skills + Ability and eagerness to learn new products and system + Ability to work in a professional, fast-paced environment + Strong understanding… more
- Mass Markets (NM)
- …candidate pipelines for current and future hiring needs. + Utilize applicant tracking systems (ATS) and other tools to manage and track candidate activity. + ... call center environment. + Prior call center experience (as a recruiter or agent ) is strongly preferred. + Strong knowledge of sourcing techniques and recruitment… more
- Mass Markets (NM)
- …customer satisfaction (CSAT). + Provide ongoing training and development programs to enhance agent skills and knowledge. + Offer guidance and support to team members ... processes, and best practices. + Proficiency in call center software, CRM systems , and workforce management tools. + Excellent verbal and written communication… more