- Mass Markets (Killeen, TX)
- …services + Maintain existing relationships with professionalism + Utilize new systems for accurate account management + Escalate customer dissatisfaction when ... Suite (Excel, PowerPoint, Word, Outlook) + Basic understanding of the Windows operating system + Highly reliable with the ability to maintain regular attendance and… more
- Mass Markets (TX)
- …to customers, understand their needs, and resolve customer issues + Utilize systems and technology to complete account management tasks + Recognize sales opportunity ... Suite (Excel, PowerPoint, Word, Outlook) + Basic understanding of Windows operating system + Highly reliable with the ability to maintain regular attendance and… more
- Mass Markets (Dallas, TX)
- …KEY RESPONSIBILITIES + Listen to and resolve customer issues + Utilize systems and technology to complete account management tasks + Recognize sales opportunity ... Suite (Excel, PowerPoint, Word, Outlook) + Basic understanding of Windows operating system + Highly reliable with the ability to maintain regular attendance and… more
- Mass Markets (Killeen, TX)
- …actively to understand customer needs and provide accurate solutions + Utilize internal systems and tools to manage customer accounts and process claims + Accurately ... document customer interactions and resolutions in CRM systems + Follow all required scripts, policies, and procedures + Use training and knowledge base resources to… more
- Mass Markets (Killeen, TX)
- …problem-solving and active listening + Accurately document interactions in CRM systems + Follow all client protocols, scripts, and confidentiality requirements + ... least 1 year in a customer service role + Proficient in multitasking across multiple systems while on calls + Typing speed of 30-45 WPM + Fluent in English (spoken… more
- Mass Markets (Killeen, TX)
- …customer concerns with a focus on first-call resolution + Research internal systems to locate missing information and collaborate with other departments as needed ... in Microsoft Office (Word, Excel, PowerPoint, Outlook) + Familiarity with Windows operating systems + Dependable and punctual with a strong work ethic + Strong… more
- Mass Markets (Killeen, TX)
- …internal teams + Manage customer accounts and process orders accurately using our systems + Maintain detailed records and follow company procedures + Uphold privacy ... Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections , Customer Experience Provider (CXP), Customer Service, Digital Experience… more
- Vistra (Irving, TX)
- …These actions assist with identifying recommendations to improve processes and/or system performance to ultimately improve the overall service provided to Vistra ... Description** **Key Accountabilities** *Acquire necessary information from both customers and systems to understand the nature of the inquiry, work through ambiguity… more
- Ryder System (Austin, TX)
- …systems intermediate preferred + Must have strong knowledge of system operating environments, technologies, equipment/ systems and applications intermediate ... is responsible for managing, monitoring, maintaining, and developing the HRIS systems from a business function perspective in close partnership with Information… more
- The Walt Disney Company (San Antonio, TX)
- …and Disney+ is the Disney-branded streaming service featuring an incomparable collection of content from its brands and franchises recognized and respected ... WFM software platform used by the contact center. This involves configuring system settings, user profiles, and access permissions. + Regularly update the software… more