- CGI Technologies and Solutions, Inc. (Dallas, TX)
- …profiles, rebranding of touchpoints (eg, CSS, emails, bills), onboarding flows, and collections systems . o Partner with teams on training, communications, and ... emphasis on assessing data, identifying trends, and producing actionable recommendations. * Systems & Call Center Readiness o Oversee impacts to IVR routing, call… more
- Fresenius Medical Center (Harker Heights, TX)
- …supervisor. + Obtain all prescribed laboratory testing and prepare specimens for collection . + Ensure that all blood spills are immediately cleaned with appropriate ... activities. + Follows all organization business policies, procedures and systems incorporated into training, including compliance with ethical business practices… more
- Mass Markets (Killeen, TX)
- …Key Responsibilities: + Supervise QA analysts and oversee daily monitoring of agent interactions. + Conduct calibration sessions to ensure scoring consistency across ... performance gaps and training needs. + Provide coaching and feedback to improve agent quality scores. + Collaborate with Operations and Training to implement quality… more
- Mass Markets (Killeen, TX)
- …Key Responsibilities: + Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement QA frameworks, scorecards, ... regulatory requirements. + Conduct audits, feedback sessions, and coaching to improve agent performance. + Collaborate with stakeholders to align QA initiatives with… more
- HNTB (San Antonio, TX)
- …for defining standards and workflows for document. Administers the collection , authorization, publication, storage and retrieval of documents. Manages document ... processes and systems to ensure control and availability. Defines normal standards...workflows for document management as well as administers the collection , authorizing, publication, storage and retrieval of documents. Provides… more
- Fresenius Medical Center (Fort Worth, TX)
- …supervisor. + Obtain all prescribed laboratory testing and prepare specimens for collection . + Ensure that all blood spills are immediately cleaned with appropriate ... regarding the integrity and safety of the facility water systems , as allowed by local regulations. + Partners with...testing including Pressure Holding (PHT). + Initiate Solution Delivery System (SDS) system . **RECORD KEEPING:** + Complete… more
- HNTB (San Antonio, TX)
- …for defining standards and workflows for document. Administers the collection , authorization, publication, storage and retrieval of documents. Manages document ... processes and systems to ensure control and availability. May provide training...workflows for document management as well as leads the collection , authorization, publication, storage, retrieval, and retention of documents.… more
- CRC Insurance Services, Inc. (Dallas, TX)
- …binders, invoices, and tax filings forwarding the binder and invoice to the agent . 13. Monitor accounting (payment, collections , taxes, etc.) anticipating and ... flow of information from agents and underwriters. 11. Maintain suspense system and follow-up for receipt of policies, endorsements, inspections reports,… more
- Mass Markets (Killeen, TX)
- …and SLAs + Possess practical conflict resolution skills (both customer and agent conflict) + Proven leader with advanced time management, planning, organizational ... and multitasking skills + Ability and eagerness to learn new products and system + Ability to work in a professional, fast-paced environment + Strong understanding… more
- Mass Markets (Killeen, TX)
- …diploma or equivalent required. + Active, unrestricted credential: EA (Enrolled Agent ), CPA (Certified Public Accountant), or Tax Preparer credentials. + Active ... individual 1040 tax returns. + Strong proficiency with technology and computer systems . + Reliable, hardwired internet connection (or willingness to obtain one). +… more