- Mass Markets (NM)
- …shoot data, video, and voice (VoIP Phone) service disruptions with a focus on first call resolution by problem solving and effective call handling + Ownership of ... needed + Comfortable using a Knowledge Base system in conjunction with your call handling + Accurately document customer interaction and code the appropriate call… more
- Mass Markets (Las Cruces, NM)
- …and efficiency + Troubleshoot and resolve customer issues, focusing on first- call resolution + Research and retrieve information using internal systems; collaborate ... dynamic environment Preferred (Not Required) + 1+ year in customer service, call center, help desk, technical support, inside sales, or back-office roles +… more
- Mass Markets (Las Cruces, NM)
- POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for Customer Service Representatives to support ... the job. POSITION RESPONSIBILITIES WHAT DOES A CUSTOMER SERVICE REPRESENTATIVE DO EVERY DAY? In this role, you will...customer issues + Utilize systems and technology to complete account management tasks + Recognize sales opportunity and apply… more
- Mass Markets (Las Cruces, NM)
- …our members, employees, and communities with excellence. As a Customer Service Representative , you will engage directly with banking customers to provide product and ... account information, resolve inquiries, and assist with various banking...effective solutions + Escalate complex issues appropriately + Ensure first- call resolution through problem-solving and active listening + Accurately… more