- Mass Markets (NC)
- …shoot data, video, and voice (VoIP Phone) service disruptions with a focus on first call resolution by problem solving and effective call handling + Ownership of ... needed + Comfortable using a Knowledge Base system in conjunction with your call handling + Accurately document customer interaction and code the appropriate call… more
- Mass Markets (NC)
- …outbound contacts in a courteous, timely, and professional manner + Ensure first call resolution through problems solving and effective call handling + Research ... Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections , Customer Experience Provider (CXP), Customer Service, Digital Experience… more
- Truist (Lumberton, NC)
- …all policies, procedures, guidelines, and training. 3. Disclose all relevant account information to customers accurately, professionally, and in a positive manner. ... 4. Manage client communications and provide accurate account detail and information with a high level of...include relevant system codes. 8. Execute on the established call scripts documented in training, policies, procedures, and guidelines.… more
- Truist (Lumberton, NC)
- …Clients the way we want to be treated. 4 Week Schedule Rotation for Direct to Consumer Collections team + M-F 8-5 + M-W 8-6, TH 8-5, SAT 8-1 + M-T 8-5, W-TH- 8-4, ... all policies, procedures, guidelines, and training. 3. Disclose all relevant account information to Clients accurately, professionally, and in a positive manner.… more