- Mass Markets (Dallas, TX)
- POSITION OVERVIEW FINANCIAL SERVICES REPRESENTATIVE (FULL-TIME) We are hiring customer service representative to support inbound and outbound customer service ... role you will work directly with bank customers providing product and account information, resolving customer issues, and answering customer questions regarding bank… more
- Mass Markets (Dallas, TX)
- …+ The ability to demonstrate good judgement when making decisions surrounding account inquiries, resolution paths, and call handling + Excellent interpersonal ... POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We...and managerial for resolution as needed + Ensure first call resolution through problems solving and effective call… more
- Mass Markets (Dallas, TX)
- POSITION OVERVIEW TECHNICAL SUPPORT REPRESENTATIVE (FULL-TIME) As a technical support representative , you will handle blended inbound phone interactions with ... residential and business customers. You will troubleshoot account issues, provide general customer service, and up-sell customers on products and services when… more
- Mass Markets (Dallas, TX)
- POSITION OVERVIEW TELESALES REPRESENTATIVE (PART-TIME) We are looking for telesales representatives to support outbound sales programs for commercial clients. In ... is an entry-level position that offers on-the-job paid training. While prior call center experience isn't required, experience in sales, customer service, tech… more
- Mass Markets (Killeen, TX)
- …shoot data, video, and voice (VoIP Phone) service disruptions with a focus on first call resolution by problem solving and effective call handling + Ownership of ... needed + Comfortable using a Knowledge Base system in conjunction with your call handling + Accurately document customer interaction and code the appropriate call… more
- Mass Markets (Dallas, TX)
- POSITION OVERVIEW BILINGUAL CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for full-time bilingual customer service ... and resolve customer issues + Utilize systems and technology to complete account management tasks + Accurately document and process customer claims in appropriate… more
- DriveTime (Fort Worth, TX)
- …to make needed payments. + Effectively navigate multiple systems to review account information, process payments and accurately notate accounts regarding contact. + ... who are unable to make timely payments on their account to get back on the path to ownership....(The Good Stuff)** + Must stay within Fair Debt Collections Practice Act guidelines on all communication with customers.… more
- Mass Markets (Killeen, TX)
- …trusted partner in the industry. We're seeking skilled and dependable Contact Center Representative (Level II) to support a variety of inbound and outbound customer ... and professional manner + Resolve customer issues effectively, aiming for first call resolution + Research internal systems to retrieve missing information and… more
- Mass Markets (TX)
- …a trusted partner in the industry. We are seeking a Licensed Health Insurance Representative who will play a vital role in educating and guiding customers to select ... or GED + Must hold a valid Healthcare Insurance License + Previous call center experience is preferred. + Proficient in Microsoft Word, Excel, PowerPoint, and… more
- Mass Markets (Killeen, TX)
- …Escalate complex issues to the appropriate team or manager + Ensure first- call resolution through effective problem-solving + Stay current on program updates, ... Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections , Customer Experience Provider (CXP), Customer Service, Digital Experience… more