• Call Center Team Lead

    Mass Markets (Killeen, TX)
    …reports. Customer Service Sales Supervisor I work closely with the Operations Manager , ensuring the overall adherence to corporate policies and procedures Key ... + Experience with call center tools and KPI/SLA management. + Conflict resolution and problem-solving skills. + Ability to thrive in a fast-paced, high-pressure… more
    Mass Markets (10/10/25)
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  • Human Resources Business Partner I

    Mass Markets (Killeen, TX)
    …in collaboration with operations teams + Partner with remote HR teams and the HR Manager to address key HR issues and initiatives + Align HR strategies with business ... + Familiarity with training tools and techniques + Strong conflict resolution skills (including employee and customer-related issues) + Effective time management,… more
    Mass Markets (10/09/25)
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  • Inbound Helpdesk Representative

    Mass Markets (Killeen, TX)
    …answer customer questions + Escalate complex issues to the appropriate team or manager + Ensure first-call resolution through effective problem-solving + Stay ... Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections , Customer Experience Provider (CXP), Customer Service, Digital Experience… more
    Mass Markets (10/03/25)
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