• Contact Center Quality Assurance Manager

    Mass Markets (Garden City, GA)
    …Key Responsibilities: + Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement QA frameworks, scorecards, ... regulatory requirements. + Conduct audits, feedback sessions, and coaching to improve agent performance. + Collaborate with stakeholders to align QA initiatives with… more
    Mass Markets (06/04/25)
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  • Loan Support Analyst Senior - Midland

    PNC (Atlanta, GA)
    …include loan servicing functions such as execution of complex transactions and collections . Attention to detail is critical due to the varying requirements given ... for fulfilling key fiduciary obligations associated with the Banks Agent role; validating construction due diligence requirements; and/or monitoring construction… more
    PNC (08/08/25)
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  • Credentialed Tax Professional

    Mass Markets (Savannah, GA)
    …a related field preferred. + Active, unrestricted credential: EA (Enrolled Agent ), CPA (Certified Public Accountant), or other recognized Tax Preparer credentials. ... Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections , Customer Experience Provider (CXP), Customer Service, Digital Experience… more
    Mass Markets (07/09/25)
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  • Experienced Tax Professional (Uncredentialed)

    Mass Markets (Savannah, GA)
    …diploma or equivalent + Must possess active unrestricted credential: EA (Enrolled Agent ), CPA (Certified Public Accountant), or Tax Preparer credentials. + Must ... Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections , Customer Experience Provider (CXP), Customer Service, Digital Experience… more
    Mass Markets (05/27/25)
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