- Mass Markets (VA)
- …The ideal candidate will be responsible for monitoring calls, assessing agent performance, analyzing data trends, and recommending process improvements. This ... Key Responsibilities: + Listen to live or recorded calls to evaluate agent performance against established standards. + Develop and use evaluation forms to… more
- Capital One (Richmond, VA)
- …experience in the Financial Industry** + **At least 1 year of Collections experience** **Work from Home Technology Requirements** + **Secure home office environment ... and do not meet performance criteria required for optimal agent /customer interactions** + **ISP download speeds on VPN must...stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good… more
- PenFed Credit Union (Mclean, VA)
- …lending system and projects relating to consumer credit risk, collections and other rules and decision-based functions. Responsibilities Reasonable accommodation ... various types of software applications including, but not limited to web UI, Agent applications, RESTful APIs, and web services. + Develop software quality assurance… more
- Mass Markets (VA)
- …call center environment. + Prior call center experience (as a recruiter or agent ) is strongly preferred. + Strong knowledge of sourcing techniques and recruitment ... Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections , Customer Experience Provider (CXP), Customer Service, Digital Experience… more
- CACI International (Quantico, VA)
- …joint and advanced counterintelligence training, which includes CI operations, collections , investigations, functional services, and analysis. JCITA is accredited by ... ability to obtain a Poly Minimum of 5 years as badged and credentialed CI Agent _Desired:_ JCITA Graduate This position is contingent on funding and may not be… more
- Guidehouse (Mclean, VA)
- …the Bureau of Fiscal Service (BFS), including but not limited to collections , disbursements, reporting, and debt management and broader Treasury offerings including ... pursuing, winning and operating traditional FAR procurements and Financial Agent Selection Process (FASP) opportunities, as procured through the Department… more
- Amentum (Quantico, VA)
- …+ Advanced Foreign CI Operations Course (AFCIOC) + Joint Military CI Collections Course (JMCCC) + Advanced CI Investigations Course (ACIIC) + CI Surveillance ... Course (CSC) + Counterintelligence/Surveillance Detection Course (CSSDDC) + DoD CI Agent Course (DCAC) \#JCITA Amentum is proud to be an Equal Opportunity Employer.… more
- Mass Markets (VA)
- …customer satisfaction (CSAT). + Provide ongoing training and development programs to enhance agent skills and knowledge. + Offer guidance and support to team members ... Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections , Customer Experience Provider (CXP), Customer Service, Digital Experience… more
- Clean Harbors (Manassas, VA)
- …including cost estimates and work scopes and schedules. + Acts as an agent of business and is involved with developing relationships with key customers and ... in order to meet Remedial budget expectations. + Takes lead on all credit and collections issues as it relates to work generated within the managed business units. +… more