• Real Time Analyst

    Mass Markets (TX)
    …our contact center. The ideal candidate will be responsible for monitoring real- time call volumes, managing agent availability, analyzing performance data, and ... performance reports to management and stakeholders. + Make real- time adjustments to agent schedules based on...to dream vacations and sometimes even cars! + Health Benefits: Full - time employees are eligible for comprehensive medical,… more
    Mass Markets (06/13/25)
    - Related Jobs
  • Quality Assurance Specialist

    Mass Markets (TX)
    …from electronics to dream vacations and sometimes even cars! + Health Benefits: Full - time employees are eligible for comprehensive medical, dental, and vision ... The ideal candidate will be responsible for monitoring calls, assessing agent performance, analyzing data trends, and recommending process improvements. This… more
    Mass Markets (06/13/25)
    - Related Jobs
  • Experienced Call Center Operations Supervisor

    Mass Markets (Killeen, TX)
    …from electronics to dream vacations and sometimes even cars! + Health Benefits: Full - time employees are eligible for comprehensive medical, dental, and vision ... be considered for this role, you must complete a full application on our company careers page, including all...and ensure adherence to KPIs and SLAs. + Monitor agent performance and provide regular coaching and feedback. +… more
    Mass Markets (06/04/25)
    - Related Jobs
  • Contact Center Quality Assurance Manager

    Mass Markets (Killeen, TX)
    …from electronics to dream vacations and sometimes even cars! + Health Benefits: Full - time employees are eligible for comprehensive medical, dental, and vision ... be considered for this role, you must complete a full application on our company careers page, including all...+ Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement… more
    Mass Markets (06/04/25)
    - Related Jobs
  • Experienced Contact Center Supervisor

    Mass Markets (Killeen, TX)
    …KPIs and SLAs + Possess practical conflict resolution skills (both customer and agent conflict) + Proven leader with advanced time management, planning, ... from electronics to dream vacations and sometimes even cars! + Health Benefits: Full - time employees are eligible for comprehensive medical, dental, and vision… more
    Mass Markets (07/11/25)
    - Related Jobs
  • Credentialed Tax Professional

    Mass Markets (Killeen, TX)
    …from electronics to dream vacations and sometimes even cars! + Health Benefits: Full - time employees are eligible for comprehensive medical, dental, and vision ... complex tax situations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a… more
    Mass Markets (07/09/25)
    - Related Jobs
  • Experienced Tax Professional (Uncredentialed)

    Mass Markets (Killeen, TX)
    …from electronics to dream vacations and sometimes even cars! + Health Benefits: Full - time employees are eligible for comprehensive medical, dental, and vision ... is a plus. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief… more
    Mass Markets (07/02/25)
    - Related Jobs
  • Tax Customer Service Representative II…

    Mass Markets (Killeen, TX)
    …from electronics to dream vacations and sometimes even cars! + Health Benefits: Full - time employees are eligible for comprehensive medical, dental, and vision ... a tax professional. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief… more
    Mass Markets (07/02/25)
    - Related Jobs
  • Call Center Team Leader

    Mass Markets (TX)
    …from electronics to dream vacations and sometimes even cars! + Health Benefits: Full - time employees are eligible for comprehensive medical, dental, and vision ... be considered for this role, you must complete a full application on our company careers page, including all...using key metrics such as quality scores, average handle time (AHT), and customer satisfaction (CSAT). + Provide ongoing… more
    Mass Markets (06/13/25)
    - Related Jobs
  • Broker Assistant

    CRC Insurance Services, Inc. (Dallas, TX)
    …binders, invoices, and tax filings forwarding the binder and invoice to the agent . 13. Monitor accounting (payment, collections , taxes, etc.) anticipating and ... no less than 10 days of vacation (prorated based on date of hire and by full - time or part- time status) during their first year of employment, along with 10… more
    CRC Insurance Services, Inc. (07/16/25)
    - Related Jobs