- Mass Markets (TX)
- …our contact center. The ideal candidate will be responsible for monitoring real- time call volumes, managing agent availability, analyzing performance data, and ... performance reports to management and stakeholders. + Make real- time adjustments to agent schedules based on...to dream vacations and sometimes even cars! + Health Benefits: Full - time employees are eligible for comprehensive medical,… more
- Mass Markets (TX)
- …from electronics to dream vacations and sometimes even cars! + Health Benefits: Full - time employees are eligible for comprehensive medical, dental, and vision ... The ideal candidate will be responsible for monitoring calls, assessing agent performance, analyzing data trends, and recommending process improvements. This… more
- Mass Markets (Killeen, TX)
- …from electronics to dream vacations and sometimes even cars! + Health Benefits: Full - time employees are eligible for comprehensive medical, dental, and vision ... be considered for this role, you must complete a full application on our company careers page, including all...and ensure adherence to KPIs and SLAs. + Monitor agent performance and provide regular coaching and feedback. +… more
- Mass Markets (Killeen, TX)
- …from electronics to dream vacations and sometimes even cars! + Health Benefits: Full - time employees are eligible for comprehensive medical, dental, and vision ... be considered for this role, you must complete a full application on our company careers page, including all...+ Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement… more
- Mass Markets (Killeen, TX)
- …KPIs and SLAs + Possess practical conflict resolution skills (both customer and agent conflict) + Proven leader with advanced time management, planning, ... from electronics to dream vacations and sometimes even cars! + Health Benefits: Full - time employees are eligible for comprehensive medical, dental, and vision… more
- Mass Markets (Killeen, TX)
- …from electronics to dream vacations and sometimes even cars! + Health Benefits: Full - time employees are eligible for comprehensive medical, dental, and vision ... complex tax situations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a… more
- Mass Markets (Killeen, TX)
- …from electronics to dream vacations and sometimes even cars! + Health Benefits: Full - time employees are eligible for comprehensive medical, dental, and vision ... is a plus. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief… more
- Mass Markets (Killeen, TX)
- …from electronics to dream vacations and sometimes even cars! + Health Benefits: Full - time employees are eligible for comprehensive medical, dental, and vision ... a tax professional. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief… more
- Mass Markets (TX)
- …from electronics to dream vacations and sometimes even cars! + Health Benefits: Full - time employees are eligible for comprehensive medical, dental, and vision ... be considered for this role, you must complete a full application on our company careers page, including all...using key metrics such as quality scores, average handle time (AHT), and customer satisfaction (CSAT). + Provide ongoing… more
- CRC Insurance Services, Inc. (Dallas, TX)
- …binders, invoices, and tax filings forwarding the binder and invoice to the agent . 13. Monitor accounting (payment, collections , taxes, etc.) anticipating and ... no less than 10 days of vacation (prorated based on date of hire and by full - time or part- time status) during their first year of employment, along with 10… more