- Mass Markets (Mesilla, NM)
- …Key Responsibilities: + Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement QA frameworks, scorecards, ... + Conduct audits, feedback sessions, and coaching to improve agent performance. + Collaborate with stakeholders to align QA...to our employees, our company, our customers, and our community . All aspects of employment at MCI are based… more
- BMO Financial Group (Albuquerque, NM)
- …required for this position as well as restrictions on performing in a real estate agent capacity. + Fosters a culture aligned to BMO purpose, values and strategy and ... understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice… more
- Coinbase (Santa Fe, NM)
- …that partner with non-engineering functions (eg, Finance, HR, Legal, Operations, Marketing , Security) to identify, prototype, and scale high-impact AI automation ... platforms (eg, enterprise LLMs like Gemini/Claude, no-code/low-code automation platforms, agent frameworks LangChain/LangGraph, Python). * Proven ability to rapidly… more
- Mass Markets (Las Cruces, NM)
- …techniques + Possess practical conflict resolution skills (both customer and agent conflict) + Possess time management, planning, organizational and multi-tasking ... we embrace differences and believe diversity benefits our employees, company, customers, and community . All aspects of employment at MCI are based solely on a… more
- Mass Markets (NM)
- …call center environment. + Prior call center experience (as a recruiter or agent ) is strongly preferred. + Strong knowledge of sourcing techniques and recruitment ... we embrace differences and believe diversity benefits our employees, company, customers, and community . All aspects of employment at MCI are based solely on a… more
- Mass Markets (NM)
- …customer satisfaction (CSAT). + Provide ongoing training and development programs to enhance agent skills and knowledge. + Offer guidance and support to team members ... believe diversity is a benefit to our employees, our company, our customers, and our community . All aspects of employment at MCI are based solely on a person's merit… more