- Mass Markets (Las Cruces, NM)
- …making outbound calls to existing clients, resolving service-related issues, and promoting new products and services. If you're a strong communicator, eager to ... week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer...and believe diversity benefits our employees, company, customers, and community . All aspects of employment at MCI are based… more
- Mass Markets (Las Cruces, NM)
- …you to interact with customers nationwide to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition ... A GOOD FIT FOR THIS POSITION? We provide all new employees with world-class training, so positive, driven, and...and believe diversity benefits our employees, company, customers, and community . All aspects of employment at MCI are based… more
- Mass Markets (Las Cruces, NM)
- …of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. In addition ... IF YOU ARE A GOOD FIT? We provide all new employees with world-class training, so all positive, driven,...and believe diversity benefits our employees, company, customers, and community . All aspects of employment at MCI are based… more
- Mass Markets (Las Cruces, NM)
- …the knowledge you gain in training into customer wins. MCI provides all new employees with world-class training, so all positive, driven, and confident applicants ... Comfortable with Windows PC applications and able to learn new systems + Basic proficiency in Microsoft Office Suite...and believe diversity benefits our employees, company, customers, and community . All aspects of employment at MCI are based… more
- Mass Markets (NM)
- …of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience. In addition ... A GOOD FIT FOR THIS POSITION? MCI provides all new employees with world-class training, so all positive, driven,...and believe diversity benefits our employees, company, customers, and community . All aspects of employment at MCI are based… more
- Mass Markets (Las Cruces, NM)
- …the knowledge, you gain in training into customer wins. MCI provides all new employees with world-class training, so all positive, driven, and confident applicants ... internal promotions, employees enjoy significant advancement opportunities. + Paid Training:Learn new skills while earning a paycheck. + Fun, Engaging Work… more
- Mass Markets (Las Cruces, NM)
- …internal promotions, employees enjoy significant advancement opportunities. + Paid Training:Learn new skills while earning a paycheck. + Fun, Engaging Work ... we embrace differences and believe diversity benefits our employees, company, customers, and community . All aspects of employment at MCI are based solely on a… more
- Mass Markets (NM)
- …will be responsible for monitoring real-time call volumes, managing agent availability, analyzing performance data, and making real-time scheduling adjustments. ... + Monitor real-time call volumes to ensure service levels are met. + Track agent availability and adjust schedules as needed to manage call traffic efficiently. +… more
- Mass Markets (NM)
- …The ideal candidate will be responsible for monitoring calls, assessing agent performance, analyzing data trends, and recommending process improvements. This ... Key Responsibilities: + Listen to live or recorded calls to evaluate agent performance against established standards. + Develop and use evaluation forms to… more
- Mass Markets (Mesilla, NM)
- …Key Responsibilities: + Supervise QA analysts and oversee daily monitoring of agent interactions. + Conduct calibration sessions to ensure scoring consistency across ... performance gaps and training needs. + Provide coaching and feedback to improve agent quality scores. + Collaborate with Operations and Training to implement quality… more