- Mass Markets (Mesilla, NM)
- …Key Responsibilities: + Lead the QA team in monitoring and evaluating agent interactions across various campaigns. + Develop and implement QA frameworks, scorecards, ... regulatory requirements. + Conduct audits, feedback sessions, and coaching to improve agent performance. + Collaborate with stakeholders to align QA initiatives with… more
- BMO Financial Group (Albuquerque, NM)
- … to enhance the Bank's visibility and builds a strong referral source for new potential business. + Supports the Bank's community involvement and participates in ... well as restrictions on performing in a real estate agent capacity. + Fosters a culture aligned to BMO...customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide… more
- Mass Markets (Las Cruces, NM)
- …is looking for experienced call center customer service and sales trainers to facilitate new hire training on behalf of commercial and public sector clients. In this ... databases, and reports + Improves training effectiveness by implementing new approaches and techniques, making support readily available, integrating support… more
- Coinbase (Santa Fe, NM)
- …that partner with non-engineering functions (eg, Finance, HR, Legal, Operations, Marketing , Security) to identify, prototype, and scale high-impact AI automation ... and AI productivity tools adoption. * *Drive Adoption & Enablement:* Pilot new AI solutions with functional teams, gather feedback, iterate on prototypes, and… more
- Mass Markets (NM)
- …call center environment. + Prior call center experience (as a recruiter or agent ) is strongly preferred. + Strong knowledge of sourcing techniques and recruitment ... internal promotions, employees enjoy significant advancement opportunities. + Paid Training:Learn new skills while earning a paycheck. + Fun, Engaging Work… more
- Mass Markets (NM)
- …customer satisfaction (CSAT). + Provide ongoing training and development programs to enhance agent skills and knowledge. + Offer guidance and support to team members ... internal promotions, employees enjoy significant advancement opportunities. + Paid Training:Learn new skills while earning a paycheck. + Fun, Engaging Work… more