- Insight Global (Jacksonville, FL)
- …and concerns. * Review Device History Records (DHRs) and document findings in the Complaint Handling System (CHS). * Review complaint investigation results, ... Job Description One of our large clients is seeking a Product Complaint Investigator to join their team here in Jacksonville. This person will be responsible for:… more
- Edwards Lifesciences (Tampa, FL)
- …support Physicians in the THV procedure to deliver positive patient outcomes; manage complaint handling process as needed. + Supporting cases outside of assigned ... region, on an as needed basis. + Partnering with Territory Managers to develop the proper selection criteria for sites. + Partnering with the proctor and sales organization to plan and implement physician and support staff trainings. + Collaborating with the… more
- Cardinal Health (Deland, FL)
- …control, CAPA (Corrective and Preventive Actions), NCR (Non-Conformance Reports), and complaint handling . + Support risk management activities, including hazard ... analysis and FMEA. + Ensure quality oversight throughout product lifecycle - from design control and supplier qualification to manufacturing and post-market surveillance. + Collaborate with engineering, production, and supply chain teams to ensure product… more
- Citigroup (Tampa, FL)
- …/ Loan product area. + Customer service experience including providing feedback and complaint handling . + Experience of applying technical knowledge of concepts ... and procedures to resolve complex issues. + Experience of working in a deadline driven environment. + Work experience within the Financial Services Industry is a benefit. **Skills /Competencies:** + **Computer literate** - Ability to quickly grasp several in… more
- City of Jacksonville (Jacksonville, FL)
- …limited office environment, where there are some risks and hazards due to the handling of vicious, ill, infectious, and rabid animals but the hazards are known, ... other local, state, or federal code violations; or customer complaint and resolution or be certified through any state...there are some risks and hazards due to the handling of vicious, ill, infectious, and rabid animals, and… more
- MyFlorida (Tallahassee, FL)
- …cross-training to ensure adequate coverage to meet unexpected needs (leave/absences, complaint surges, and states of emergency). + Recognizes and promptly handles ... of potential time-sensitive or controversial nature, as well as sudden complaint influx/surges and patterns. + Communicates and coordinates daily with other… more
- Molina Healthcare (St. Petersburg, FL)
- …that internal teams and delegated vendors must follow, and you keep complaint data synchronized across appeals & grievances, enrollment, claims, pharmacy, and ... * Demonstrated skill in root-cause triage that routes each complaint to the correct business owner on first touch....can trace CTM data end-to-end and verify secure, accurate handling by all partners. 4. Continuous Improvement & Strategic… more
- Cummins Inc. (Orlando, FL)
- …contradictory information to effectively solve problems. Manages conflict - Handling conflict situations effectively, with a minimum of noise. Self-development ... failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in… more
- Oshkosh Corporation (Miami, FL)
- …and airport services to commercial airlines, airports, air-freight carriers, ground handling and military customers. Oshkosh AeroTech offers products that make a ... the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation,...the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation,… more
- Sharecare (Tallahassee, FL)
- …the phones are answered within the established Service Level Agreements. + ** Complaint Resolution** **: Handle escalated customer complaints or complex issues.** + ... with Clients as needed, including but not limited to implementations, complaint resolution and process improvement discussions. + **Training and Development** **:… more