- Banfield Pet Hospital (Palm Desert, CA)
- …scorecard goals. Responsible for the appropriate and timely resolution of client complaints related to medical standard of care. . Manage the medical equipment ... inventory and new medical equipment requests in partnership with their Director of Veterinary Quality in their assigned hospitals. . Deliver the highest level of veterinary care to every pet in a professional and ethical manner while ensuring that the client… more
- The County of Los Angeles (Los Angeles, CA)
- …within the unit or department. Conducts site reviews and investigates client complaints or grievances by reviewing clinical records to ensure quality of care, ... appropriateness of medications administered based on diagnosis, and overall mental health treatment plan; writes plan of corrective action as appropriate and conducts follow-up visits as necessary to ensure that compliance standards are met. Requirements… more
- Gilead Sciences, Inc. (Foster City, CA)
- …documentation and investigates and responds to compliance problems and complaints received from customers, agencies, or employees. Participates in preparation ... and review of Facilities Operations policies and procedures. Understands and applies root cause analysis principles to support the team planning process using budgeting/financial software and cost-benefit modeling. Ensures that all Maintenance SOPs are kept up… more
- City Wide Facility Solutions (Van Nuys, CA)
- …if not meeting service level agreement. + Manage inspections, customer complaints , customer requests, new client starts, or VIP treatment needing attention. ... + Use company CRM platform in accordance with daily duties. + Execute City Wide's New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures. + Ensure compliance with client policies & procedures, approved… more
- Terumo Medical Corporation (Los Angeles, CA)
- …but is not limited to the prompt recognition and forwarding of customer complaints (ie adverse events, product performance reports, etc.) to Quality Assurance (QA), ... and by ensuring all promotional messaging (ie branding strategies, product claims, etc.) and materials (ie literature) discussed or presented to customers are clinically accurate and adhere to AdvaMed guidelines and Terumos policy on Interactions with… more
- Gilead Sciences, Inc. (La Verne, CA)
- …SME and providing follow-up support as required + Support combination product complaints process and investigations and relay findings to the design and development ... team + Evaluate information from a QA technical perspective to ensure appropriate analysis and risk prioritization + Compile and analyze data, metrics, and trends associated with combination product processes. + May manage Quality personnel (contract or FTE),… more
- The County of Los Angeles (Los Angeles, CA)
- …and complex customer concerns, including shut off procedures and water quality complaints ; responds to emergencies during normally scheduled time off and may work ... unscheduled shifts to meet emergency requirements; tests water meters in the field and makes minor adjustments and repairs; cleans water tanks, pipes, and pumping plant equipment; supervises the cleaning and maintenance of tools and equipment; inspects,… more
- Compass Group, North America (Santa Clara, CA)
- …colleagues to continuously improve operational performance. + Manage and resolve guest complaints . + Complete events walks of the building. + Support other ... properties and departments as demanded by the business. + Complete point of sale updates and regular maintenance checks. + Ensure the timely implementation and communication of promotions. + Work with the culinary and purchasing team to ensure regular updates… more
- Cedars-Sinai (Beverly Hills, CA)
- …coaching, orientation of new staff; troubleshooting and problem-solving customer complaints ; staff development; and assistance in monitoring and evaluating ... performance by providing input to the manager, participating in communication of evaluations and corrective actions. May perform the job duties of the laboratory constituency for whom the Team Leader provides direction. Performs all job duties with sensitivity… more
- Ventura County (Ventura, CA)
- …medical community and attends local medical society functions. + Address patient complaints related to clinical care. + Performs other duties as assigned Physician ... Duties: + Provides complete, comprehensive, family-oriented, culturally-sensitive clinical care for patients throughout the life cycle. This includes obtaining medical histories, performing physical examinations, making diagnoses, and treating patients. +… more
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