- ADP (San Dimas, CA)
- …workers compensation program within the ADPTS/PEO structure. + Review and resolve complaints raised by exterior business partners. + Identify and track trends with ... through TPA and other vendor partners. + Resolve escalated complaints and/or concerns by clients, risk and safety, HR...to facilitate exceptional customer service and resolution for client complaints and issues. + Possesses the ability to research… more
- Howmet Aerospace (Torrance, CA)
- …the highest level of customer satisfaction; investigates and solves product and service complaints ; acts as an information resource to the Outside Sales and Product ... the Customer Support Team, monitoring their performance, resolving customer complaints , and developing and implementing Customer Support policies and procedures.… more
- Graphic Packaging International, LLC (Irvine, CA)
- …+ Participate in SQF Root Cause and Corrective Actions (from customer complaints , SQF audits, validation, and verification activities) as required. + Reporting of ... any customer complaints to persons responsible to enter into GPI's Customer...+ Report any potentially unsafe SQF conditions or customer complaints to a person of authority to record and/or… more
- Hologic (San Diego, CA)
- …will coordinate and lead high complexity investigations related to customer complaints for assay reagents in Hologic's quality management system and moderate/high ... shooting and root cause identification based on evidence to address escalated complaints while synthesizing novel ideas. + Demonstrates leadership in decision making… more
- Grifols Shared Services North America, Inc (Los Angeles, CA)
- …by responding to clients within designated timeframes regarding inquiries, complaints , service calls and site evaluations on instrumentation. Independently manages ... days of notification. + Total Service Cost/Instrument + Labor / Parts / Travel + Complaints and Escalations + FSE Time per Service Request (Labor Hours) + First time… more
- City and County of San Francisco (San Francisco, CA)
- …or other activities related to the duties of the class. + Investigates complaints involving buildings; takes necessary action to abate illegal health, sanitary and ... rate disputes between scavenger companies and the public; investigates all complaints regarding the lack of required refuse collection service and/or un-lawful… more
- Graphic Packaging International, LLC (Oroville, CA)
- …and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems. * Oversees the daily operation of ... in SQF Root Cause and Corrective Actions (from customer complaints , SQF audits, validation, and verification activities) as required....* Report any potentially unsafe SQF conditions or customer complaints to a person of authority to record and/or… more
- TevisHR (North Highlands, CA)
- …* Manage substantial amounts of incoming calls * Ability to resolve customer complaints * Identify and assess customers' needs to achieve satisfaction * Build ... service team sales targets and call-handling quotas * Handle customer complaints , provide appropriate solutions and alternatives within the time limits; follow… more
- Parker Hannifin Corporation (Irvine, CA)
- …Interprets customer requests, monitors performance and delivery, investigates complaints , generates proposals, negotiates pricing, and ensures compliance with ... and conform to company policy. + Investigates and resolves claims or complaints by collecting and analyzing information. Coordinates with relevant functions on… more
- LA Care Health Plan (Los Angeles, CA)
- …and Grievances team to receive, investigate and resolve member and provider complaints and appeals; escalates complex issues or questions to leadership team as ... for members. (20%) Supports the identification, investigation and resolve administrative complaints , simple appeals while adhering to Center for Medicare and… more