- Transdev (San Rafael, CA)
- …and professional manner. + Troubleshoot issues to achieve first call resolution, resolve complaints , and escalate complex inquiries as needed. + Adhere to all call ... center scripts, procedures, and compliance standards. + Meet or exceed performance metrics, including call handling time, quality, and customer satisfaction. + Ensure that callers receive equal access and support. + Answer all incoming calls in a courteous,… more
- HighCom Security Services, Inc. (Palo Alto, CA)
- …constantly reviewing procedures, activities, training, and technology. * Address concerns, complaints , and suggestions from security personnel, the client, and the ... public. * Review reports, track activities, and provide recommendations for continuous improvement. * All other security functions as needed. JOB REQUIREMENTS Education: * AS degree or equivalent. Experience: * Minimum 4+ years of security management… more
- Sutter Health (Vallejo, CA)
- …standards. * Handles atypical situations, such as patient, visitor or physician complaints and exceptions to policy. * Consults regarding atypical or emergent ... situations. STAFFING: * Manages nursing staff resources to ensure hospital staffed with correct number of clinical employees to support census/acuity/ unit operational and patient needs. * Evaluates schedules, identifies future shortages and communicates to… more
- ASM Global (Fresno, CA)
- …and Ticket Takers for events. * Resolve venue guest challenges, concerns and complaints as needed before, during and after events to generate and maintain positive ... public relations.* Coordinate with Box Office, Security, and Parking to prepare staffing and logistics for events to provide for an optimal guest experience.* Develop and implement a Save Mart Center Guest Experience training program to increase awareness of… more
- Robert Half Legal (San Diego, CA)
- …and managing discovery requests. * Conduct thorough case reviews, including reviewing complaints and performing case workups after intake. * Take and defend ... depositions, focusing on witness depositions and discovery-heavy tasks. * Collaborate with partners on trial preparation and attend trials as part of the litigation team. * Draft and argue motions in court, contributing to case strategy and resolution. *… more
- Compass Group, North America (Modesto, CA)
- …outlined steps of service. + Interacts with customers and resolves customer complaints in a friendly, service-oriented manner. + Relays relevant information to ... supervisor. + Performs sales transactions. + Enters sales into the cash register to ensure purchases are accurately recorded. + Makes change, accepts declining balance cards and other acceptable forms of payment. + Issues receipts to customers. + Follows… more
- Sutter Health (San Francisco, CA)
- …service recovery, and ensuring appropriate patient care. * Reviews patient complaints and incidents, responding as appropriate and ensuring improvement plan, if ... needed, is developed and implemented. * Develops, implements and/or ensures corrective action plans are implemented to address or minimize operational risk. * Directs or leads continuous improvement efforts using Lean or other process improvement methods and… more
- Cushman & Wakefield (Sacramento, CA)
- …toward resolution of conflict or issues. + Investigate internal employee complaints , recommend solutions to management and People Partners, including consistent ... corrective action or termination, based on company policies, weighing legal risk factors to the organization. Document investigation, recommendations and resolution for the complaint. + Consult and coach managers on performance management best practices,… more
- Omni Hotels (San Francisco, CA)
- …seamless event execution. + Problem Resolution: Address any concerns or guest complaints related to banquet functions promptly, ensuring full guest satisfaction. + ... Equipment Maintenance: Monitor the condition of banquet equipment, reporting any necessary repairs or maintenance to the F&B Management Team. Food and Beverage Outlets and In-Room Dining: + Outlet Management: Oversee the operations of the Monte's Restaurant,… more
- SCI Shared Resources, LLC (Whittier, CA)
- …regulations, and report unsafe practices to management. + Act on customer complaints to provide satisfactory resolution. + Understand and achieve annual SMART goals. ... + Participate in training and skill development opportunities to improve competency and customer service. + Printing of sundry items and creation of memorial DVD's (MeM). + May be asked to perform special tasks and assist other departments with various tasks… more