- Marriott (Newport Beach, CA)
- …the guest service role model for the restaurants.. * Addresses guest problems and complaints . * Meets with guests on an informal basis during meals or upon departure ... to obtain feedback on quality of food and beverage, service levels and overall satisfaction. * Verifies corrective action is taken to continuously improve service results. * Manages service delivery in outlets to ensure excellent service from point of entry to… more
- IHG (San Diego, CA)
- …goals. Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction. + Ensure ... robust training programs are implemented, monitored and updated on a regular basis for all hotel oulets. + Implement a beverage focused training program increasing wine, cocktail and bar service standards. RESPONSIBLE BUSINESS + Direct the day-to-day… more
- Robert Half Legal (Los Angeles, CA)
- …harassment, retaliation, and wage & hour matters. + Draft responses to agency complaints (DFEH, EEOC, DLSE), legal memoranda, and motions. + Advise clients on ... employment best practices, workplace investigations, and policy development. + Support litigation strategy, deposition prep, and case management from pleadings to resolution. + Collaborate with senior attorneys on compliance training and HR-related risk… more
- ABM Industries (Ontario, CA)
- …+ Explore a customer complaint to determine the real problem. + Respond to customer complaints with the proper amount of sympathy and empathy. + When the problem is ... caused by the customer's use of the system (rather than a fault of the system), tactfully instruct the customer on proper use of the system. + Give assurance to customer that the problem is fixed; explaining cause and remedy; and if problem has not been fixed… more
- Howmet Aerospace (Fullerton, CA)
- …requirements. + Act as liaison with customers and suppliers to resolve complaints , coordinate audits, and drive corrective actions. + Respond promptly to customer ... corrective action requests by leading investigations and implementing preventive measures. + Drive supplier quality initiatives, including audits, corrective actions, and supplier development programs. + Audit and validate Statistical Process Control (SPC)… more
- Financial Partners Credit Union (Costa Mesa, CA)
- …check hold decisions, and member concerns + Satisfactorily resolves member service complaints , both verbally and in writing + Identify inefficiencies within the ... department and make recommendations to Personal Teller Center Leadership EDUCATION/EXPERIENCE: + Associate's Degree (A. A.) or equivalent from two-year College or technical school; one to two years related experience and/or training; or equivalent combination… more
- Walmart (Sacramento, CA)
- …maintaining accurate inventory, audit, safety, and compliance standards; reporting TBC complaints , safety hazards, and problems with products, services, and work ... areas; completing paperwork, logs, and other required documentation; ensuring merchandise is packaged, labeled, and stored in accordance with company policies and procedures;; identifying member needs; assists members with purchasing decisions; and resolves… more
- IHG (Los Angeles, CA)
- …equipment. + Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure strong guest satisfaction + May also perform other ... minor maintenance and repairs and/or conduct preventative maintenance duties as needed + Promote teamwork and quality service + Assist with other duties as assigned **What We Need From You** Advanced vocational training plus two years of experience in general… more
- Carrington (Orange, CA)
- …resolution to any security, Associate or Business Department related issues or complaints . + Maintain accountability and functionality of all issued and or assigned ... Carrington Security Company/officer gear, equipment, keys, access badges and supplies. + Ensure that all requests for Building Access/Parking (ID/Access Badge Form) are properly reviewed, signed, processed and filed in accord to Carrington Physical Security… more
- CBRE (Glendale, CA)
- …timekeeping and personnel records. Review and approve timecards. + Receive escalated complaints and resolve difficult problems. + Verify adherence to legal and ... company policies and procedures. Complete disciplinary actions if the need arises. + Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives. + May establish new techniques to ensure the team is able to… more
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- Henry Ford Health System (Troy, MI)