- Hilton (Fort Lauderdale, FL)
- …resolve issues in a timely, friendly and efficient manner + Field guest complaints , conduct research and resolve and negotiate solutions for guest satisfaction + ... Receive, input, retrieve and relay messages to guests **What are we looking for?** Since being founded in 1919, Hilton has been a leader in the hospitality industry\. Today, Hilton remains a beacon of innovation, quality, and success\. This continued… more
- Omni Hotels (Fort Lauderdale, FL)
- …steps of service. + Monitor timing of guest experience. + Handle all complaints to the guests' satisfaction. + Maintain a consistently smooth-running operation. + ... Make the Front of the House staff weekly schedule. + Ensure Kitchen, stewarding and cashier staff are on duty as scheduled. + Ensure the side-stations are fully stocked with equipment. + All side-work complete and checked out by the manager. + Making sure the… more
- Compass Group, North America (Orange City, FL)
- …for quality, productivity and safety. + Acts as the contact person for employees with complaints or requests for time off. + May act as a mentor, develop employees ... and encourage workers to set goals and strive for advancement within the organization. + Perform other duties as assigned. **BENEFITS FOR OUR TEAM MEMBERS** + **Full-time and part-time positions** are offered the following benefits: Retirement Plan, Associate… more
- Omni Hotels (Fort Lauderdale, FL)
- …Guest Service by responding promptly and efficiently to inquiries, request & Complaints using Guest Service Skills. Exhibiting hospitality while striving to exceed ... Guest expectations. + Resolves difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken. + Maintains open and clear communication with all… more
- Marriott (Singer Island, FL)
- …and individual coaching when needed. * Responds to and handles guest problems and complaints . * Sets a positive example for guest relations. * Empowers employees to ... provide excellent customer service. * Observes service behaviors of employees and provides feedback to individuals. * Interacts with guests to obtain feedback on quality of product, service levels and overall satisfaction. * Verifies employees understand… more
- ICW Group (Orlando, FL)
- …directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; coaching, mentoring, and developing team ... members to further their skills and knowledge; creating and monitoring development plans; setting performance expectations and goals; forecasting staffing needs and planning for peak times frames and absences; enforcing department policies and procedures.… more
- Omni Hotels (Fort Lauderdale, FL)
- …they are met within the prescribed time limits and handle all guest complaints maintaining a satisfactory impression with the guest. + Effectively engage in the ... service recovery process, handling all guest concerns efficiently and to the satisfaction of the guests. + Participate in issue prevention meetings and respond to alerts in Opera according to direction of management. + Communicate all hotel, guest, and group… more
- Surgery Care Affiliates (Tallahassee, FL)
- …lines. + Provide support to clinic team and managers for patient related issues/ complaints . + Provide support to Director of Revenue Cycle for workflow changes ... related to billing and collections by clinic team. + Communication with GPO representative for savings opportunities + Responsible for all incident reports within the practice; to appropriate agencies + Maintain information in a confidential manner. +… more
- Taco Bell (Lady Lake, FL)
- …Ensure food safety, quality and accuracy of orders. + Resolve customer complaints quickly while maintaining positive customer relations. + Understands posted work ... schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks. Provides appropriate notice when unable to be at work. + Understands and uses approved time keeping system, including accurately recording all hours worked. + Provide… more
- Taco Bell (Orlando, FL)
- …to work and customers to visit. Shift Lead behaviors include: + Solving customer complaints quickly and with a smile. + Providing feedback to Team Members in a ... positive manner. + Communicating openly and honestly with the Restaurant Management team. + Following cash, security, inventory and labor policies and procedures. We offer the following: Great compensation packages: + Competitive starting salaries + Quarterly… more