- KeyBank (Buffalo, NY)
- …Officer is responsible for helping to execute a robust and effective compliance complaints program, collaborating across the three lines of defense to reinforce risk ... the incumbent will provide second line of defense testing and monitoring of complaints . Specifically, this role will assist in execution of testing and continuous… more
- MetLife (Oriskany, NY)
- …Key Responsibilities: Investigation & Resolution * Conduct thorough investigations of complaints and grievances, including issues such as Quality of Care, Coverage ... Disputes, Access to Care, and State Complaints . * Review and identify complaint issues in conjunction...procedure codes, and clinical terminology. * Experience handling regulatory complaints . * Ability to build relationships across departments and… more
- Molina Healthcare (Yonkers, NY)
- …for claims activities including reviewing and resolving member and provider complaints , and communicating resolution to members or authorized representatives in ... Facilitates comprehensive research and resolution of appeals, disputes, grievances, and/or complaints from Molina members, providers, and related outside agencies to… more
- M&T Bank (Williamsville, NY)
- …Customer Advocacy division, focusing on the most critical and escalated customer complaints - those that reach executive leadership, regulators, and state agencies. ... experience **Education and Experience Preferred:** + **Experience with Escalated Complaints :** Background in handling complex customer issues from branches or… more
- MTA (Brooklyn, NY)
- …investigations. + Support internal and external Equal Opportunity related investigations, complaints , inquiries, and charges across the enterprise. + Assist in the ... trends as they relate to internal and external EEO complaints . + Other duties as assigned by senior management....EO Investigator: + Perform intake of informal and formal complaints and identify the relevant scope of complaints… more
- Ithaca College (Ithaca, NY)
- …investigator who independently plans, conducts, and documents investigations concerning complaints of sexual harassment, sexual assault, stalking, dating and ... Coordinator and Director for Staff Equity, Inclusion and Belonging: + Receive complaints asserting violations by faculty, staff, students, and others of the College… more
- MTA (Brooklyn, NY)
- …and makes recommendations to EEO management on formal and informal complaints from applicants, employees, customers, community members, and organizations pertaining ... supervisors, managers, executives, and other groups in the resolution of complaints of discrimination and discriminatory harassment and related EO concerns. Serves… more
- Lactalis American Group Inc. (Buffalo, NY)
- …for managing product quality-related customer communications, resolving quality complaints efficiently, analyzing customer feedback, and ensuring that all ... Quality Issue Management . Receive, log, and investigate product quality complaints from customers, distributors, and retail partners. . Coordinate internal… more
- University of Rochester (Rochester, NY)
- …any issues they can in real-time. Investigates and directs inquiries or complaints to appropriate hospital staff members and follow-up to ensure satisfactory ... + Ensures patient family experience is satisfactory. Investigates and resolves complaints , concerns and other feedback. Directs inquires and complaints … more
- City of New York (New York, NY)
- …Representative is responsible for addressing and resolving various inquiries and complaints on Cash and Emergency Assistance (CA) and (EA) and Supplemental ... a wide range of actions, such as conducting eligibility interviews, resolving complaints of Agency inaction on applications or requests, receiving submission of… more