- City of New York (New York, NY)
- …inquiries a month of which 100 are written, 200 are telephonic inquiries, complaints and issues received from HRA's Office of Constituent Affairs and other agencies ... assignments to staff, review and evaluates work output; resolve complex issues and/or complaints and ensures cases are handled in a professional and timely manner;… more
- Richmond Community Services (Mount Kisco, NY)
- …corporate offices and at other locations. 12. Ensures investigation and documentation of complaints that do not meet the criteria of "reportable" for the Justice ... Center or DDRO. Maintains a file of non-reportable complaints with supporting rationale. 13. May conduct orientation and other trainings related to incident… more
- City of New York (New York, NY)
- …the Office of Employment and Disciplinary Matters (OEDM) and all disciplinary complaints . Responsibilities will include but are not limited to: - Representing the ... negotiations with Union attorneys for employees with pending disciplinary complaints and/or independently handling such negotiations when the Department Advocate… more
- Wolters Kluwer (New York, NY)
- …team model, you will also manage a case load of complex complaints and investigations, utilizing data analytics to inform decisions, developing tools, templates, ... are raised internally, EEOC and DOL charges, state agency claims, hotline complaints . In collaboration with the Global Compliance & Legal Department and… more
- Narda-MITEQ (Hauppauge, NY)
- …Fishbone and 5-Why analyses. + Identify RCCA for nonconformances and customer complaints . + Investigates the cause for discrepancies and nonconformities to develop ... action plans. + Execute assigned Failure Reports, CARs, SCARs and Customer Complaints , leveraging help from other functions. Drive root cause analysis to ensure… more
- Rochester Regional Health (Rochester, NY)
- …problem solving + Rounds on patients and families with concerns or complaints + Facilitates patient flow by assisting staff in decision making RESPONSIBILITIES: ... ensuring appropriate documentation. Rounds on patients and families with concerns or complaints . Provides guidance to unit staff in all matters related to resource… more
- Marriott (Buffalo, NY)
- …and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. + Handle guest complaints ... ensuring guest satisfaction. + Other duties as assigned. **Responsibilities** **:** Responsible for all aspects of managing the kitchen and kitchen personnel, ensuring the quality preparation of all menu items and proper handling/ storage of all food items in… more
- YMCA of Central New York (Liverpool, NY)
- …speech and attire. * Ability to answer member and staff questions, concerns, and complaints in a timely and courteous manner. * Contribute to the success of the ... relationships with Members, Directors, Staff and Vendors. * Ability address complaints and concerns also analyze and solve problems. Trainings & Certifications:… more
- Mount Sinai Health System (New York, NY)
- …in conjunction with the Practice Manager to organize departmental responses to complaints and facilitates process improvement and customer service as needed and ... shopper and ACD reports. 7. Coordinates responses to patient and physician complaints . Investigate and draft written responses to patients and physicians. 8.… more
- Shinda Management Corporation (Queens Village, NY)
- …properties so as to be able to track and close-out all open violations and complaints issued by DOB, ECB, HPD, FDNY, DEP, DOS (all NYC and NYS agency violations). ... code-related violations/property preservation inquiries received. Manage all reputational risk-related complaints /inquires received. Reports all potential reputational risks to upper… more