- Broadview FCU (Buffalo, NY)
- …follow up requirements and learning/enhancement opportunities. + Handle sensitive member complaints and disputes with professionalism, empathy, and care. + Process ... financial transactions, open/close accounts, and manage debit/ATM cards and disputes. + Review and process loan and credit card applications, providing clear and accurate information. + Investigate potential fraud and wire requests, escalating suspicious… more
- Akwesasne Mohawk Casino Resort (Hogansburg, NY)
- …assigning, and directing work; rewarding and disciplining associates; addressing complaints and resolving problems. QUALIFICATIONS: To perform this job successfully, ... an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully complete the essential duties of the position with or without reasonable… more
- City of New York (New York, NY)
- …to, interpretation of NYC Waterboard Rules and Regulations. Responds to escalated complaints from customers and office staff. Helps to improve customer service by ... contributing information and making recommendations for improvement. Implements and/or adheres to existing bureau and agency service standards pertaining to productivity, quality, and customer service. Resolves staffing concerns and escalates matters when… more
- City of New York (New York, NY)
- …to, interpretation of NYC Waterboard Rules and Regulations. Responds to escalated complaints from customers and office staff. Helps to improve customer service by ... contributing information and making recommendations for improvement. Implements and/or adheres to existing bureau and agency service standards pertaining to productivity, quality, and customer service. Resolves staffing concerns and escalates matters when… more
- University of Rochester (Rochester, NY)
- …patient-centered care, while ensuring effective management of patient concerns, complaints , and grievances in compliance with regulatory standards. This role ... acts as a critical connector between patients, families, clinical teams, and senior leadership-ensuring that the voice of the patient informs continuous improvement across Emergency Medicine services. In addition to advocacy for patients and families, the… more
- City of New York (New York, NY)
- …the scheduling and maintenance of all the vehicles including inspections. -Investigate complaints as to vehicle operation and performance and maintain any necessary ... cost and control records either as to vehicles and equipment or to goods and materials in the matter of their transport. -Initiate requisitions for needed automotive supplies, automotive servicing equipment, and work orders for the performance of major… more
- CTG (Buffalo, NY)
- …policy, or product offerings. + Review, investigate, and manage complex legal complaints and other complex legal matters referred to Counsel's Office. Obtain and ... analyze information, coordinate and monitor responses, or refer as appropriate. + Prepare summaries of research results and conclusions, and make recommendations to attorneys on legal issues to ensure legal and regulatory compliance. + Interview clients and… more
- Marriott (New York, NY)
- …provide excellent customer service within guidelines. * Handles guest problems and complaints , seeking assistance from supervisor as necessary. * Strives to improve ... service performance. * Sets a positive example for guest relations. * Assists in the review of comment cards and guest satisfaction results with employees. * Meets and greets guests. **Assisting in Human Resource Activities** * Supervises on-going training… more
- Westside Federation for Senior Supportive Housing (Bronx, NY)
- …legal referrals.) + Assist Manager with staff meetings, tenant / staff complaints and performance evaluations when needed. + With the Property Manager, coordinate ... with social service staff on various tenant issues including arrears, housekeeping, disruptive behavior, room maintenance, monthly tenant meetings, etc. + Ensure the social services department receives copies of all incident reports, tenant lists and… more
- Millennia Housing Management (Utica, NY)
- …activities throughout the year, including parties, events, etc. + Handle tenant complaints and emergencies promptly. + Providing excellent customer service. + Ensure ... work orders are created and processed promptly. + Conduct unit inspections, including quarterly inspections. + Ensuring that the property's curb appeal is impeccable. Reasonable accommodations may be made to enable individuals with disabilities to perform the… more