- M&T Bank (Riverhead, NY)
- …escalate cases of suspected fraud. + Resolve and accurately log all customer complaints in the appropriate system. + Review, approve and help resolve Consumer and ... Business Banking customer overdrafts. + Accurately complete customer transactions. + Complete related operational activities required by assigned branch, including documenting interactions and appointments with customers using the appropriate system. + Adhere… more
- CBRE (Manhattan, NY)
- …forecasts and strategies. Troubleshoot and resolve client inquiries and escalated complaints effectively. **Event Management:** Act as the primary on-site operations ... leader for events, overseeing all aspects from planning through execution. Develop comprehensive event plans, including timelines, vendor management, and compliance with safety and security requirements. **Guest Experience:** Provide exceptional guest… more
- Molina Healthcare (Rochester, NY)
- …documents calls and interactions. + Assists in the reviews of state or federal complaints related to claims. + Supports the other team members with several internal ... departments to determine appropriate resolution of issues. + Researches tracers, adjustments, and re-submissions of claims. + Adjudicates or re-adjudicates high volume of claims in a timely manner to ensure compliance to departmental turn-around time and… more
- Veterans Affairs, Veterans Health Administration (Buffalo, NY)
- …institutional peer reviews. Respond to reports of contact, incident reports, customer complaints and participate in root cause analyses when applicable. Will provide ... surgical consultation to patients in both telehealth and in-person settings. Document patients' symptoms, order diagnostic tests, follow up with lab results, and discuss/recommend treatment options to patients. You may be expected to have clinic in Buffalo… more
- CUNY (New York, NY)
- …timely and effective manner. + Conducts highly confidential investigations of complaints ; facilitates resolution of conflicts and mediates disputes. + Oversees ... employee relations programs, activities, and initiatives. + Advises supervisors and employees on employment and performance issues and recommends appropriate courses of action. + Leads the end-to-end Reasonable Accommodation Review process in compliance with… more
- Mohawk Valley Health System (Utica, NY)
- …activities. + Ensure timely, complete and positive resolution to customer complaints . + Evaluate staff clinical competencies. Develop programs that foster continued ... clinical development to positively impact patient care and career satisfaction of staff. + Promote employee engagement and staff retention activities. + Provide bedside care as needed. + Ensure the availability of supplies and equipment. + Perform other duties… more
- New York State Civil Service (Albany, NY)
- …activities to gather information and report facts. * Review assigned cases or complaints from the public to determine the section of law, rule, or regulation ... that applies and identify the issues and types of information needed.* Plan the scope and method of investigation based on the Office of Cannabis Management policy, the accessibility of information and the seriousness of the issue.* Meet with and interview… more
- KeyBank (Albany, NY)
- …service in relation routine billing inquiries, service requests, suggestions and complaints from customers. * Completes work by following clear defined procedures ... * Other duties as assigned **Required and/or Preferred Qualifications** * Minimum 1 year experience with working knowledge of the business or general office skills * High School Diploma or GED equivalent. College degree preferred * Works well with others in a… more
- Delaware North (New York, NY)
- …guest needs continually, ensuring all requests are promptly fulfilled; handles any guest complaints + Replenishes food on buffet lines (if applicable) + Maintains a ... safe and clean environment for guests and fellow team members + Breaks down the event according to company procedures **More about you** + Must be 18 or older + Minimum of 3 months' previous experience in food and beverage service preferred + Excellent guest… more
- Fedcap (New York, NY)
- …Posting patient payments. + Answer billing inquiries from patients, staff, and resolve complaints + Assist in managing A/R aging to include appeal, trouble shoot, ... prepare denied claims for rebilling, inquire and correct unpaid claims for re-submission, on a daily basis. + Communication with providers, supervisors and staff regarding processes. + Provide weekly communication with management regarding work status. + Back… more