- TEKsystems (San Antonio, TX)
- Description Team members will be working in complaints department regarding escalated complaints for anything within the bank. A complaint will come in to this ... queue. These team members will then take control of complaints in progress and will see it through until...the qualifications for completion. This specific area is handling complaints related to credit card, checking account and business… more
- Abbott (Plano, TX)
- …of complaint investigation management and includes all activities pertaining to product complaints for Abbott. This includes, but is not limited to: receiving and ... investigating reports of worldwide complaints /events on a variety of products; entering information into the complaint database; independently determining and filing… more
- TEKsystems (San Antonio, TX)
- Position Overview: Team members in this role will be part of the Complaints Department, responsible for managing escalated complaints across various banking ... all criteria for completion. This specific team focuses on complaints related to credit cards, checking accounts, and business...+ Review and manage a caseload of 5-10 active complaints . + Communicate directly with customers to understand and… more
- TEKsystems (San Antonio, TX)
- Position Overview: We are currently hiring Complaints /Escalation Specialists to join our team on a 12-month contract assignment. This role is part of the ... Complaints Department, handling escalated issues across various banking products...based on business needs. Key Responsibilities: + Manage escalated complaints from intake through resolution. + Communicate directly with… more
- TEKsystems (San Antonio, TX)
- …Friday, 8:00 AM - 5:00 PM CST About the Role Join our dynamic complaints department as an Escalations Specialist, where you'll manage escalated complaints ... and customer satisfaction. Key Responsibilities + Handle inquiries and complaints regarding financial products and services. + Investigate issues, determine… more
- TEKsystems (San Antonio, TX)
- …must be local to San Antonio Overview: Team members will be working in complaints department regarding escalated complaints for anything within the bank. A ... queue. These team members will then take control of complaints in progress and will see it through until...* Support internal and external customers with inquiries and complaints regarding financial products and services. * Seek ways… more
- AON (The Woodlands, TX)
- …service to our customers by initiating benefits, answering questions, and handling complaints for Debt Cancellation programs + Initiate benefits (claims) and process ... as needed. + Document details of customer's inquiries and/or complaints and the actions taken to resolve their issues...as needed. + Document details of customer's inquiries and/or complaints and the actions taken to resolve their issues… more
- TEKsystems (San Antonio, TX)
- Description Team member reviews complaints and handles appropriately. Will talk to the customer, research complaint, resolve complaint, work with other business ... at one time. Works with a web-based tool to document, track and resolve complaints . JOB DESCRIPTION: * Support internal and external customers with inquiries and … more
- USAA (San Antonio, TX)
- …guidelines and framework, provide timely, accurate and compliant responses for complaints identified and addressed to USAA's Executive Management Group, Chairman and ... for any process or service failures identified within moderately sophisticated complaints that could encompass member harm concerns and/or failures. + Completes… more
- Texas Health Resources (Plano, TX)
- …and training experience, Bilingual preferred What You Will Do * Receive complaints and/or grievances directly from patients or others on the patient's behalf ... multiple methods (phone, letters, in person, etc). Reviews, research and evaluate complaints and grievances to determine appropriate response based on CMS guidelines… more