- Texas Health Resources (Dallas, TX)
- Program Manager - Complaints & Grievances (THPG) _Bring your passion to Texas Health so we are Better + Together_ Location: Dallas, TX Remote (with potential visits ... the Role Texas Health is seeking a passionate Program Manager to lead our Complaints and Grievances program across 250+ clinics in the DFW area. This role supports… more
- AON (The Woodlands, TX)
- …service to our customers by initiating benefits, answering questions, and handling complaints for Debt Cancellation programs + Initiate benefits (claims) and process ... as needed. + Document details of customer's inquiries and/or complaints and the actions taken to resolve their issues...as needed. + Document details of customer's inquiries and/or complaints and the actions taken to resolve their issues… more
- PennyMac (Carrollton, TX)
- …responsible for the end-to-end management and resolution of originations-related verbal complaints . The specialist acts as the internal liaison between the initial ... for receiving and meticulously documenting internal reports of verbal customer complaints related to the loan originations process (eg, application, disclosure,… more
- IHG (San Antonio, TX)
- …the hotel. Such investigations may include theft or lost items, noise complaints , assault complaints , food poisoning complaints , intoxication incidents, ... in a courteous and prompt manner to all guest related incidents, questions, complaints and/or requests to ensure a high level of guest satisfaction. + Promote… more
- Carrington (Plano, TX)
- …Written Credit Bureau Disputes. Review all written inquiries, disputes and complaints from borrowers or their authorized representatives, researching and resolving ... (NOT USING A TEMPLATE).** **What you'll do:** + Review incoming written complaints from borrowers (or their authorized representatives) and perform factual analyses… more
- Houston Methodist (Houston, TX)
- …problems to maximize patient and family satisfaction This position receives grievances, complaints , and concerns from patients, their families and others; works with ... problems to the satisfaction of the patient and HM + Intervenes in complaints or conflict with the interests of patients, families, physicians and other… more
- Texas Health Resources (Arlington, TX)
- …adherence to regulatory standards and Texas Health process, analyze patient care related complaints and grievance related trends at the system to identify areas for ... oversee programs to improve the consumer care experience. Coordinates the complaints and grievance functions to maximally ensure that identification of grievances… more
- Omni Hotels (Austin, TX)
- …communication with Night Audit each evening. + Assist with handling all guest complaints maintaining a satisfactory impression with the guest on resolving any ... complaints . + Understand and able to lead all emergency...associates to ensure Omni Standards. + Handle all guest complaints maintaining a satisfactory impression with the guest on… more
- Baylor Scott & White Health (College Station, TX)
- …daily questions and problems about patient care or concerns. Addresses patient complaints or incidents. Works to resolve issues before they become liability claims. ... + Receives information from team members who manage complaints and the Ethics Hotline about patient care processes...The CRM will help team members address or resolve complaints and Ethics Hotline reports. + Addresses grievances involving… more
- Woodforest National Bank (The Woodlands, TX)
- …customer service e-mail address and tracks the status and results of any complaints received. . Effectively manage and resolve complex customer service complaints ... Experience Center to ensure timely responses from the Branches. . Escalates complaints regarding Branch staff to Senior Management and assist with identifying… more