- Hilton (Austin, TX)
- …resolve issues in a timely, friendly and efficient manner + Field guest complaints , conduct research and resolve and negotiate solutions for guest satisfaction + ... Receive, input, retrieve and relay messages to guests **What are the benefits of working for Hilton?\ Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive… more
- CBRE (Austin, TX)
- …and memos and ask clarifying questions. + Respond to common inquiries or complaints from clients, co-workers, and supervisors. + Use existing procedures to solve ... straightforward problems while having a limited opportunity to exercise discretion. + Impact through clearly defined duties, methods, and tasks are described in detail. + Deliver own output by following defined procedures and processes under close supervision… more
- Medtronic (Fort Worth, TX)
- …with status of calls and issues at customer sites. * Reports necessary complaints and partners with Clinical Manager to ensure full resolution * Files weekly ... site visit and customer contact reports for service improvement purposes Educational Support * Educates and trains physicians and hospital personnel - OR, Radiology, Central Sterile Processing, Biomedical and Information Technologies - on technical matters… more
- Skyline Nursing Center (Dallas, TX)
- …team meetings to discuss resident status, census changes, personnel, or resident complaints or concerns. + Ensures delivery of compassionate quality care and nursing ... supervision as evidence by adequate services and staff coverage, absence of odors, general cleanliness, prevention of pressure wounds, and apparent maintenance of optimal resident functions. + Other duties, responsibilities and activities may change or… more
- TEKsystems (Katy, TX)
- …ensuring a high level of customer service + Address and resolve customer complaints and make recommendations + Make outgoing calls to customers for scheduling ... appointments, taking surveys, and promoting a program offering to a qualifying customer + Follow-up on customer calls not immediately resolved + More duties as assigned Skills & Qualifications + High School diploma or equivalent + 1-2 years of previous… more
- Halliburton (Odessa, TX)
- …and recommend products per established methods. + Provide technical support and escalate complaints as needed. + As site expert, may collect samples and analyze ... data. + Offer sound technical advice and recommendations to support operational requirements. + Knowledge of chemical pump design and specifications. + Creates, builds, and sustains custom chemical programs and optimizes them as opportunities arise. +… more
- Wells Fargo (Austin, TX)
- …+ Support customers and employees in resolving or escalating concerns or complaints + Receive guidance from managers and exercise judgment within defined policies ... and procedures + Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions + Identify information and services to meet customers financial needs + Motivate a diverse team to… more
- Dairy Farmers of America (San Antonio, TX)
- …. Communicate effectively and maintain good relations with customers, resolve customer complaints , and report any problems to the driver supervisor or manager . ... Ensure and/or perform proper maintenance on assigned vehicles and equipment used (tires, fuel, oil check, etc.) and maintain a clean vehicle . Ensure load is properly secured prior to travel and at each stop and make adjustments when needed . Complete all… more
- Houston Methodist (Houston, TX)
- …ESSENTIAL FUNCTIONS** + Responds to all radio dispatches, answers calls and complaints and assesses and makes recommendations as needed for all emergent situations. ... + Performs duties in a designated fixed-post assignment. + Secures premises and individuals by patrolling facilities, monitoring surveillance cameras, monitoring access points and permitting entry as needed. **QUALITY/SAFETY ESSENTIAL FUNCTIONS** + Accurately… more
- NextEra Energy (Houston, TX)
- …Analysis & Insights** + Collect and analyze customer feedback from surveys, reviews, complaints , and social media + Track and report on key customer experience ... metrics (NPS, CSAT, churn rates) to measure customer satisfaction + Identify trends, pain points, opportunities, and actionable insights to improve customer satisfaction and loyalty + Synthesize qualitative and quantitative data into actionable insights… more