- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …compares measurements between team, vendors and client partners. Reports findings from complaints and call monitoring to the client, internal, and vendor teams. ... Makes recommendations on quality initiatives. + Monitors calls for timeliness of answer, active listening, request/issue identification, correct call hold, professionalism, compliance requirements, request/issue resolution, and appropriate closing. + Analyzes… more
- Great Lakes Cheese (Franklinville, NY)
- …and employee files + Motivate by example. + Process daily employee issues and complaints . + Listen well and provide tactful feedback. + Work closely with the quality ... control department, assisting with information gathering and follow-up. + Assure a safe work environment. + Ability to work overtime as needed with little or no notice. + All GLC employees are expected to perform any assignment or job task according to the… more
- City of New York (New York, NY)
- …programmatic improvements and contract renewals. 5. Address questions, concerns and complaints from programs and consumers. Review and discuss programmatic audits ... and fiscal issues as necessary. 6. Refer, provide and/or coordinate meetings and trainings to address program needs. 7. Conduct and facilitate provider meetings. 8. Develop and implement surveys, questionnaires, or other surveillance methods, identify… more
- SUNY Upstate Medical University (Syracuse, NY)
- …against the state. Supports the Patient Relations department with patient complaints that require quality review and/or Risk oversight. Minimum Qualifications: ... Registered Nurse, NYS License and Bachelors Degree in Nursing or healthcare related field and three years acute care clinical experience or Associates Degree in Nursing and 5 years acute care clinical required. Excellent communication and customer service… more
- Kuehne+Nagel (Jamaica, NY)
- …customer communication, and effectively handle and respond to customer feedback, complaints and escalations, and ensure swift corrective actions. Ensure awareness of ... customer facing digital solutions and encourage usage by our customers. You will report to Customer Care Manager **How you create impact** + Plan shipments in coordination with clients' requirements and ensure orders are set up accurately and communicated… more
- City of New York (New York, NY)
- …reports, and perform related administrative tasks. The candidate may take and process complaints received from members of the public and outside agencies, and may ... assist in confidential investigations. If selected, the candidate will be fingerprinted and undergo a background investigation. To Apply All applicants, including current City Employees may apply by going to https://a127-jobs.nyc.gov and search for the… more
- Assured Environments (New York, NY)
- …Analyzing problems and providing information and solutions. Communicating customer complaints to the Operations Department. Verifying and updating existing client ... information in the database Desired Skills: Multi-line phone system experience Proficient in Microsoft office Excellent interpersonal skills Ability to use computers and learn company systems Excellent verbal and written communication skills Extremely… more
- Kedplasma (Williamsville, NY)
- …meet all production goals. + Performs prompt and competent response to donor complaints , reactions, or deferrals. + Ensures accurate recording of (i) donor data in ... the electronic donor information management system as outlined in the SOPs; and (ii) incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events. + Facilitates donor flow throughout the plasma… more
- University of Rochester (Rochester, NY)
- …identification and resolution of quality problems, receipt and evaluation of complaints and potential adverse events reports, and any investigations and corrective ... action plans as it relates to HazD handling and utilization within the health system. Documents the review of the quality assurance program and findings on at least annually in the form of a report to the HazD Oversight Committee. Other duties as assigned.… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …compares measurements between team, vendors and client partners. Reports findings from complaints and call monitoring to the client, internal, and vendor teams. ... Makes recommendations on quality initiatives. **Job Responsibilities** + Conducts audits and reviews using scoring protocols for calls and/or case records using a pre-determined set of criteria, documenting results in a detailed report. + Supports data entry… more