- Molina Healthcare (Columbus, OH)
- …**Job Summary** Responsible for reviewing and resolving member and provider complaints and communicating resolution to members and provider (or authorized ... comprehensive research and resolution of the appeals, dispute, grievances, and/or complaints from Molina members, providers and related outside agencies to ensure… more
- US Tech Solutions (Brooklyn, OH)
- …transfers to bank holding accounts. + Prepare and file formal 'Answers to Complaints ' on behalf of litigation counsel. + Log, review, and route legal documents; ... ensure ownership and accountability. + Respond to complaints and inquiries related to fund releases from courts and legal counsel. + Act as a risk control point by… more
- Ricart Automotive (Columbus, OH)
- …the customer to the dealership. + Handle customer questions, objections and complaints with ready, direct and honest responses. Be reasonable, empathetic, and ... to encourage additional sales and ensure customer satisfaction. * Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our… more
- Trinity Health (Columbus, OH)
- …writing regarding product plan benefits, services, organizational determinations, reconsiderations, complaints and general inquiries in accordance with the rules and ... regulations of a Medicare Advantage plan and governing agencies. Implements retention strategies to maintain current membership and improve the quality of care and service **What you'll do:** + Complies with internal policies, Center for Medicare and Medicaid… more
- Vontier (Akron, OH)
- …will be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision ... and behavior. **ESSENTIAL FUNCTIONS & RESPONSIBILITIES** + Respond to customer queries in a timely and accurate way: incoming phone calls and e-mails from car wash owners, operators, and management needing technical support, configuration changes, or training… more
- BD (Becton, Dickinson and Company) (Cincinnati, OH)
- …Intervention in accordance with policies and procedures. + Processes customer complaints and returns in accordance with established procedures and policy. + ... Maintains company automobile and company property. + Complete and processes BD Peripheral Intervention reports including but not limited to: Clinical Specialists reports, expense reports, monthly product tracking reports and complaint reports in accordance… more
- Cordis (OH)
- …Director in coordination withadditionalsales support + Manages any product complaints appropriately, reporting to Medical Affairs and sales leadership, ... andidentifyingsteps to re-engagecustomer. + Consistently uphold company standards of professionalism, ethics, and integrity whilerepresentingthe organization in the field. Complete all required Ethics & Integrity training prior to engaging in customer-facing… more
- ASM Research, An Accenture Federal Services Company (Columbus, OH)
- …compares measurements between team, vendors and client partners. Reports findings from complaints and call monitoring to the client, internal, and vendor teams. ... Makes recommendations on quality initiatives. + Monitors calls for timeliness of answer, active listening, request/issue identification, correct call hold, professionalism, compliance requirements, request/issue resolution, and appropriate closing. + Analyzes… more
- O'Neal Industries, Inc. (Hamilton, OH)
- …account setup, preparing quotations to customers, order entry, resolving customer complaints and maintaining top notch customer service. + Contributes to customer ... retention by strengthening and developing relationships with existing and new customers. + Develop prospects and build new accounts. + Detailed account analysis to develop action / development plans for specified accounts. + Material layout and determining… more
- KeyBank (Brooklyn, OH)
- …service in relation moderate complex billing inquiries, service requests, suggestions and complaints from customers * Individual at this level is expected to use ... some independence of thought but to refer more complex problems to supervisors or other experts. while contributing to work flow or process change and redesign, and to form a strong basic understanding of the specific product or process * Accountable for… more