- City of Baytown (Baytown, TX)
- …and conformance. Identifies the location and materials that are subject to conflict or non-compliance. Responds to citizen complaints and questions and works with ... disposition of concerns on construction projects. + Engages in training to attain the Concrete Grade 1 certification -...Identifies the location and materials that are subject to conflict , or could become the area of potential change… more
- Mass Markets (Killeen, TX)
- …call center tools and technology used to manage KPIs and SLAs + Possess practical conflict resolution skills (both customer and agent conflict ) + Proven ... + Work with other departments in the organization, such as quality assurance, training , IT, and recruiting. + Develop and audit quality assurance strategies to… more
- AdventHealth (Killeen, TX)
- …as well as application support; performs troubleshooting and conveys issue resolution . Utilizes knowledge of clinical practice and AH performance improvement process ... that results in a proactive and agile approach to issue recognition, resolution and knowledge sharing. + Provides education on new applications or functionality.… more
- Mass Markets (Killeen, TX)
- …the ability to maintain regular attendance and punctuality + An aptitude for conflict resolution , problem-solving, and negotiation + Must be customer service ... This is an entry-level position that offers on-the-job paid training . While prior contact center experience is not required,...Phone) service disruptions with a focus on first call resolution by problem solving and effective call handling +… more
- Mass Markets (Killeen, TX)
- …and punctuality + Strong problem-solving, troubleshooting, and follow-up skills + Conflict resolution and negotiation abilities + Customer-focused with empathy, ... recognizable global brands. This is a full-time, on-site position that includes paid training and offers clear paths for career advancement into roles such as… more
- Texas A&M University System (College Station, TX)
- …for colleagues in other TVMDL sections or locations. Implements steps for resolution of errors or process improvements. Performs testing when needed. Data Entry, ... compliance with quality assurance requirements. Responsible for the identification, resolution , and implementation of process improvement protocols. Identifies need… more
- Houston Methodist (Houston, TX)
- …needed. + Role models' healthy work relationships such as mitigation of conflict , leading problem-solving and resolution efforts. Recommends initiatives to ... Serves as preceptor, mentor, and resource to less experienced staff. Coordinates training to department personnel on required processes for various department tasks,… more
- USAA (San Antonio, TX)
- …of annuity operations, service and technology suppliers. Ensures timely and satisfactory resolution and communication of new business, post issue and service to ... and business process efficiencies. + Responsible for timely and appropriate resolution of escalations from external distribution partners. + Identifies opportunities… more
- IBM (Austin, TX)
- …governance, escalations, and renegotiations . Program planning, continuous improvement, and resolution of conflict in complex scenarios . Project Management ... implementation and ongoing management, including infrastructure, staffing/resources, documentation and training , service levels and fiscal cost management . Implement… more
- Mass Markets (Killeen, TX)
- …a strong work ethic + Strong problem-solving and follow-up skills + Conflict resolution and negotiation abilities + Customer-focused: empathetic, patient, and ... + Resolve customer concerns with a focus on first-call resolution + Research internal systems to locate missing information...+ Accurately document customer interactions and claims + Use training and knowledge base tools to answer questions while… more