- Acxiom (Albany, NY)
- …consulting delivery methodologies and client engagement processes + Experience with customer success platforms (eg, Gainsight) and measurement tools + Strong ... The Expert Consultant - Customer Success Manager (Adobe...in client-facing roles in consulting or agency settings + Experience with Value Realization methodologies, ROI measurement ,… more
- Acxiom (Albany, NY)
- …consulting delivery methodologies and client engagement processes + Experience with customer success platforms (eg, Gainsight) and measurement tools + Strong ... The Expert Consultant - Solution Customer Success Manager... with system integrations and data mapping processes + Experience with Value Realization methodologies, ROI measurement ,… more
- Acxiom (Albany, NY)
- … with Adobe Workfront, including system configuration and implementation * Experience with Value Realization methodologies, ROI measurement , or business ... The Principal Workfront Consultant (Adobe Practice) will serve as the primary...turn them into comprehensive Value Realization programs(eg, success metrics, measurement frameworks, and timeline milestones) * Evaluate information gathered… more
- Verint Systems, Inc. (Albany, NY)
- …Solution Consultant is a subject matter expert in Speech Analytics, Quality and Customer Engagement. In this role the Solution Consultant will run the sales ... structure. * Strong understanding of baseline, benchmarking, performance management and measurement strategies. \#LI-BS1 At Verint, we believe customer … more
- Mill Creek Residential (New Rochelle, NY)
- …duties as assigned ** Customer Service** + Understand and support the customer experience vision for Mill Creek Residential + Communicate service guarantees ... role, or another role and make your mark at Mill Creek._** The Leasing Consultant position is the primary point of contact for residents and prospective residents.… more
- Acxiom (Albany, NY)
- …data integration, and AI/gen AI enablement to support personalization, automation, and customer journey mapping. Performance & Measurement : Establish KPIs and ... We are seeking a dynamic and strategic Consultant - Organizational Design to lead clients through...or related disciplines. MBA preferred. + 5+ years of experience in management consulting, marketing strategy, or organizational transformation.… more
- Amazon (New York, NY)
- …that differentiate customers based on shopping behaviors, preferences and motivations, and present customer insights * Experience with customer feedback and ... Description Shopbop is looking for a Customer Insights Manager to support and contribute to...engage the customers * Work as the internal analytics consultant for marketing teams and collaborate on long-term strategy… more
- The Cigna Group (New York, NY)
- …culture. This role combines the responsibilities of market research and customer experience to facilitate strategic and tactical decision-making, enhance ... and work directly with key Market Research consultants. + ** Customer Experience Strategy:** + Develop and lead...and financial significance. + Develop and roll out consistent customer tracking, scorecard, and measurement programs for… more
- City of New York (New York, NY)
- …manner consistent with BEDC's core values of safety, schedule, quality, and customer service. IHD supports projects from the business case through preliminary ... specifications, bid booklet and front-end documents for both in-house and consultant use in developing contracts. The specification program establishes guidance for… more
- Highmark Health (Albany, NY)
- …data strategy, and customer experience best practices. + Experience in campaign performance measurement and optimization. + Strong analytical skills ... cohorts with relevant messaging, under the guidance of the Consultant . + Customer Segmentation & Targeting: Utilize...campaign management, and CRM marketing. + 5 years of experience in designing and executing customer journeys… more