- M&T Bank (Williamsville, NY)
- …complex problems as appropriate to ensure their resolution. Serve as point of contact for newly-hired agents for basic questions and mentoring throughout the new ... banking/financial services customer service, sales or related experience Familiarity with Contact Center systems and frequently used forms, products and services… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …access to the CMS system is maintained. + Acts as a clinical Point of Contact (POC) for the supervisors when indicated by business needs and acts as mentor for ... new and less experienced Triage Consultants. **Minimum Qualifications** + Master's degree in social work and Family Therapy, Counseling, or other human services field + State Licensure to practice independently (LCSW, LPC, LMFT) preferred + 8 -- 15 years of… more
- Chemung Canal Trust Company (Elmira, NY)
- …in all markets that we serve. + Answers incoming calls to the Company's Contact Center; responds to client inquiries as able or identifies Company personnel to ... respond to inquiries when unable to provide an immediate response. + Proactively seeks ways to expand customer relationships in order to achieve customer satisfaction; maintains a working knowledge of the banks products and services. + Receives all incoming… more
- UHS (Norwich, NY)
- Position OverviewA Patient Contact Center Representative (PCCR) is the customer service liaison to each of our practices. The PCCR interacts with each patient with ... courtesy and respect using exceptional communication skills. The purpose of this position is to provide our patients with a seamless experience while following all UHS Policies regarding registration, scheduling, insurance verification and billing. Primary… more
- M&T Bank (Williamsville, NY)
- …** ** **Overview:** This position is the first level of management within the Contact Center. Directs the daily workflow of an assigned unit of between 10-15 ... employees (or with slightly fewer employees but covering diverse disciplines and/or complex functions) and exercises supervisory authority over staff responsible for executing a specific component of the work of the unit. **Primary Responsibilities:** +… more
- Cognizant (Albany, NY)
- …Join our team as a Customer Service Professional in the healthcare sector where you will utilize your expertise in MS Excel to enhance customer interactions. This ... work-from-home position offers a day shift schedule allowing you to balance work and personal life effectively. With a focus on delivering exceptional service, you will play a crucial role in improving customer satisfaction and contributing to the company's… more
- M&T Bank (Williamsville, NY)
- …+ Receive referrals from realtors, builders, branches and/or developers who have pre-established relationships with M&T. Follow up on potential customers via ... telephone, fax, and email. + Sell inbound customers to use M&T Mortgage for mortgage financing. Answering initial questions and providing explanation of M&T products. Pre-qualifying customers. + Originates mortgages and coordinates settlements. + Begins… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …+ Master's degree in social work and Family Therapy, Counseling, or other human services field + Unrestricted state Licensure to practice independently (LCSW, LPC, ... Responsible for supervising direct reports who provide assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and work/life issues to military service members and their families.… more
- Under Armour, Inc. (Albany, NY)
- …the design and implementation of performance standards. * Evaluate and monitor customer contact drivers and report out to UA leadership. * Support Telephony and IVR ... Hours of Operation are accurate across various campaigns * Collaborate with Contact Center leadership on reporting and dashboards to drive meaningful performance… more
- Bank of America (New York, NY)
- …lead the programs. We are looking for someone who can lead the Contact Center and Interactive Voice Response Authentication Strategy and drive the transformation ... Risk & Compliance in the development of IVR & Contact Center authentication strategy and roadmap. + Ability to...+ Lead efforts to prioritize investments in IVR & Contact Center authentication capabilities. + Build and maintain a… more