• Director, Consult Partner - Contact Center…

    Kyndryl (Harrisburg, PA)
    …to lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly those in the ... Lead C-level client engagements and consultative sales for large enterprise contact center transformations. + Guide cross-functional consultants to design and… more
    Kyndryl (07/29/25)
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  • Contact Center - Solution Engineer

    Zoom (Harrisburg, PA)
    What you can expect Zoom is looking to grow its global Contact Center Solution Engineering team. Do you have a passion for working with customers? Do you have ... experience working in the Contact Center industry? Do you have a passion for...join us here at Zoom! About the Team The Contact Center Solutions Engineer designs, implements, and optimizes solutions… more
    Zoom (07/26/25)
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  • Bilingual Contact Center Agent

    Pearl Interactive Network (Harrisburg, PA)
    **Pearl Interactive Network is seeking Seasonal Contact Center Agents (CCAs) to Join Our Talent Community in preparation for future disaster relief efforts.** Are ... is valued and your growth is supported? We're seeking contact center agents who love helping others, thrive in...job. Be the voice that makes a difference! The ** Contact Center Agent** is responsible for answering inbound calls… more
    Pearl Interactive Network (08/01/25)
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  • Contact Center Specialist- Groff…

    UPMC (Pittsburgh, PA)
    UPMC Community Medicine Incorporated is hiring a full-time Contact Center Specialist to support Groff Orthopaedics - UPMC located at 510 S. Aiken Avenue Suite EG EG ... accordance with departmental protocols. Complete follow-up on unpaid account balances. Contact guarantors, third party payors, and/or other outside agencies for… more
    UPMC (07/17/25)
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  • Contact Center Specialist I (40 hours/week)

    Penn Medicine (East Petersburg, PA)
    …you living your life's work? Summary: + Position Summary: The Contact Center Specialist provides complete and accurate scheduling, registration, insurance ... the ability with or without reasonable accommodation to perform the following duties: + The Contact Center Specialist I is fully trained in one of the two phases I… more
    Penn Medicine (07/30/25)
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  • Contact Center Triage Consultant - SME

    ASM Research, An Accenture Federal Services Company (Harrisburg, PA)
    …access to the CMS system is maintained. + Acts as a clinical Point of Contact (POC) for the supervisors when indicated by business needs and acts as mentor for ... new and less experienced Triage Consultants. **Minimum Qualifications** + Master's degree in social work and Family Therapy, Counseling, or other human services field + State Licensure to practice independently (LCSW, LPC, LMFT) preferred + 8 - 15 years of… more
    ASM Research, An Accenture Federal Services Company (06/25/25)
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  • Contact Center Knowledge Manager - III…

    ASM Research, An Accenture Federal Services Company (Harrisburg, PA)
    …+ Associate's Degree or equivalent relevant experience. Bachelor's Degree preferred. + Industry leading certification for expertise preferred + 0-2 years of ... experience. **Other Job Specific Skills** + Excellent understanding of English grammar. + Excellent editing skills. + Demonstrated in-depth knowledge of Microsoft Office Products (Word, Excel, Visio, PowerPoint) and Adobe Acrobat Professional. + Experience… more
    ASM Research, An Accenture Federal Services Company (07/15/25)
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  • Contact Center Quality Specialist - III

    ASM Research, An Accenture Federal Services Company (Harrisburg, PA)
    …+ Associate's Degree preferred or equivalent relevant experience. + Professional Certifications or License + 8+ years of experience in call center, quality control, ... Monitors customer interactions and reviews and analyzes customer feedback to evaluate overall customer experience. Assigns root cause and identifies systemic quality problems. Uses data from call observations to create quality improvement action plans and… more
    ASM Research, An Accenture Federal Services Company (07/11/25)
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  • Section Manager - Overhead Contact Systems…

    HNTB (Allentown, PA)
    …including client discovery, proposal generation, interviews, and win-to-work activities + Maintains client contacts to ensure client satisfaction + Recruits, hires, ... develops and retains section staff, including development of plan for staff reporting, performance and compensation reviews, and succession. + Manages assigned project management activities (project scope, schedule, budget and quality management) and performs… more
    HNTB (07/03/25)
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  • Contact Center Supervisor - SME

    ASM Research, An Accenture Federal Services Company (Harrisburg, PA)
    …+ Master's degree in social work and Family Therapy, Counseling, or other human services field + Unrestricted state Licensure to practice independently (LCSW, LPC, ... Responsible for supervising direct reports who provide assistance, services, resources, referrals, and consultation on various Non-Medical Counseling (NMC)/Employee Assistance Programs (EAP) and work/life issues to military service members and their families.… more
    ASM Research, An Accenture Federal Services Company (06/11/25)
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