- Mass Markets (Las Cruces, NM)
- …technical support, inside sales, back-office, chat, or administrative support in a contact center environment + State or Federal work experience COMPENSATION ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
- Mass Markets (NM)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Mass Markets (Las Cruces, NM)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Mass Markets (NM)
- …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Mass Markets (Las Cruces, NM)
- …fast-paced, dynamic environment Preferred (Not Required) + 1+ year in customer service, call center , help desk, technical support, inside sales, or back-office ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
- Cognizant (Santa Fe, NM)
- …modern technologies to support a wide variety of industries. The Customer Service Representative contributes to Cognizant's Contact Center for Foodservice ... required + At least 2 years of Customer Service experience + Previous call center experience is preferred but not required + Previous experience in foodservice… more
- ASM Research, An Accenture Federal Services Company (Santa Fe, NM)
- …and their families. + Assesses the needs of the caller to ensure first- call resolution of all presented needs. + Educates participants on specialty program ... cases in the Case Management System (CMS). + Performs call follow-up and reporting as assigned. + Demonstrates outstanding...is maintained. + Acts as a clinical Point of Contact (POC) for the supervisors when indicated by business… more
- ASM Research, An Accenture Federal Services Company (Santa Fe, NM)
- …meetings and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in ... The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully… more
- Bank of America (Rio Rancho, NM)
- …resolving routine client requests through calls, chats, or emails in an inbound contact center environment. Key responsibilities include working in a challenging ... Client Services Representative II Rio Rancho, New Mexico **To proceed...frequent updates and learning materials, often while on the call , and implements into conversations with speed and accuracy… more
- Molina Healthcare (Rio Rancho, NM)
- …position in the areas of: Call Quality, Attendance, Adherence and other Contact Center objectives. * Able to proactively engage and collaborate with varies ... service support to members and/or providers using one or more contact center communication channels and across multiple states and/or products. To include,… more