- Banner Health (CA)
- …Demonstrated ability to provide essential customer service and knowledge in a high paced contact center environment as typically demonstrated with up to one year ... by including remote and hybrid opportunities. As a **Service Center Representative** for Banner Plans & Networks you will...a goal of first call resolution. As a **Service Center Representative** , you will be working in a… more
- WSP USA (Costa Mesa, CA)
- …+ Some college classes preferred + Two (2) years' workforce management experience in contact center environment required + One (1) year of forecasting experience ... for a full time **Workforce Management Analyst - Call Center ** for our **Costa Mesa, CA** office! **_This is...required staff service levels are achieved + Manage call center reports utilizing WFM programs and ensure accuracy and… more
- Amazon (Palo Alto, CA)
- …Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment - 3+ years coding (Python, Javascript/Typescript, Java, etc) ... experience integrating voice or chat bots with contact center platforms, APIs, web services, or databases Preferred Qualifications - AWS experience preferred,… more
- Pearl Interactive Network (Sacramento, CA)
- …about developing others, creating engaging learning experiences, and shaping high-performing contact center teams? At **Pearl Interactive Network** , we're ... always looking for exceptional **Call Center Trainers** to join our **Talent Community** for future...the next generation of customer service superstars. The **Call Center ** **Trainer (CCT)** is responsible for planning, coordinating, and… more
- WSP USA (Costa Mesa, CA)
- …service excellence through monitoring, and assessing customer interactions of Contact Center Associates; documenting agent performance strengths, weaknesses, ... WSP is currently initiating a search for **Call Center Quality Assurance Specialist** position to sit out of our **Costa Mesa, CA** office. **_This position is a… more
- IQVIA (San Francisco, CA)
- …be converted to an IQVIA full-time employee. **Role Purpose:** + Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus ... customer requests via telephone, email, fax, or other available means of contact to the Support Center + Quickly assess the user's issue and provides first level… more
- Bank of America (Westlake Village, CA)
- …Job Description: This job is responsible for serving as the first point of contact for financial center clients, helping to uncover personal banking needs of ... Senior Banker - Lindero Canyon Financial Center Westlake Village, California **To proceed with your application, you must be at least 18 years of age.** Acknowledge… more
- Stanford Health Care (Newark, CA)
- …Health Care is seeking an experienced CCaaS Telephony Analyst to join our Enterprise Contact Center team. The ideal candidate will possess a strong understanding ... of CCaaS ( Contact Center as a Service) solutions, Contact Center , and Telephony technologies, as well as business analysis methodologies. This role will… more
- City National Bank (Los Angeles, CA)
- …Provide guidance to clients on issues requiring immediate attention. Inform Client Contact Center Management of potential problem situations and issues requiring ... escalation. Provide feedback from clients to Client Contact Center Management regarding service quality, products, services, client impacting issues and fee… more
- Zoom (San Jose, CA)
- …and development of next-generation AI-powered customer experience solutions for Zoom's cloud contact center platform. This is a high-impact role that will ... automation solutions + Leading the development of AI-powered features to streamline contact center operations + Collaborating with cross-functional teams to… more