- Motion Recruitment Partners (Pleasanton, CA)
- …the IT Director, this position is responsible for our client's Voice Services ( Contact Center ) systems infrastructure to maintain a reliable and predictable ... + Proven experience with Genesys Engage, Genesys Cloud, NICE CXone, Five9, or other Contact center platforms in a contact center support role +… more
- City National Bank (Los Angeles, CA)
- …Client Care Managers in overseeing the daily responsibilities within the Client Contact Center in a non-supervisory capacity. Interpret and explain procedures ... resolves complex operational problems on clients' accounts. Escalates issues to Client Contact Center Management and Relationship Manager, as necessary. *… more
- Evolent (Sacramento, CA)
- …for a Supervisor, Provider Services to play a pivotal role in leading our contact center team, ensuring the effective and efficient management of operations ... ideal candidate will bring strong leadership skills, a background in contact center management, and a passion for improving healthcare outcomes. **Collaboration… more
- The Hertz Corporation (Sacramento, CA)
- …looking for a strategic and operational powerhouse to lead our North American contact center operations and continue to transform our service recovery model. ... Offices located in: Atlanta, Oklahoma City, Estero FL **What You'll Do:** 1. Contact Center Leadership - Operations, Revenue, and Experience You will own / lead… more
- Lincoln Financial (Sacramento, CA)
- …the intraday plan to ensure optimal service delivery in a dynamic, fast-paced contact center environment. This role is foundational within the Workforce ... + Builds foundational knowledge of WFM tools (Verint, Five9, etc.) and contact center KPIs. **What we're looking for** _Must-haves:_ + 4 Year/Bachelor's degree… more
- Dignity Health (Rancho Cordova, CA)
- …times utilizing an electronic appointment management system, electronic health record, and contact center system. In addition, may assist with referrals and ... **Minimum** + High School Diploma or equivalent. + Must be able to pass Contact Center Final Exam after completing the Contact Center training course.… more
- Under Armour, Inc. (Sacramento, CA)
- …Ensure Hours of Operation are accurate across various campaigns * Collaborate with Contact Center leadership on reporting and dashboards to drive meaningful ... at both the team and individual levels * Collaborate with the Contact Center Leadership and Training partners to evaluate current and on-going training needs… more
- Amazon (Irvine, CA)
- Description Do you like helping customers implement innovative cloud contact center solutions and solve technical problems? Would you like to do this using the ... on the people, organizational, security and compliance aspects of transforming the contact center to the Cloud - Setting-up and configuring AWS services in-line… more
- Pearl Interactive Network (Sacramento, CA)
- …thinker and people-first leader who thrives in a fast-paced, mission-driven contact center environment? **Pearl Interactive Network** is seeking accomplished ... and Responsibilities:** + Responsible for the day-to-day management of an individual contact center , including contact center supervisors. + Monitor the… more
- Umpqua Bank (Irvine, CA)
- …setting up, configuring, and testing various configurations within our voice systems, contact center , and calling platform. Key responsibilities include creating ... systems, and managing MACD (Moves, Adds, Changes, Deletes) tasks for the contact center . The Engineer will also analyze and resolve telephony hardware and… more