- Teleperformance USA (North Lauderdale, FL)
- …utilized by assigned projects (Blue Pumpkin, IEX, Aspect, etc.)** + **Knowledge of contact center dynamics and company operations within an ACD environment** + ... manage staffing plans and performance.** **Qualifications** + **Minimum 2 years call center experience and 6 months WFM experience** + **Must demonstrate strong… more
- Walgreens (Miramar, FL)
- …Center **Company Indicator:** Walgreens **Employment Type:** **Job Function:** Customer Contact Center **Full Store Address:** 2900 NORTH COMMERCE ... PARKWAY,MIRAMAR,FL 33025 **Full District Office Address:** 2900 NORTH COMMERCE PARKWAY,MIRAMAR,FL,33025-03959-04580-2 **External Basic Qualifications:** + BS in Pharmacy or PharmD and at least one (1) year of experience in a retail pharmacy environment. +… more
- Walgreens (Orlando, FL)
- … Center **Company Indicator:** Walgreens **Employment Type:** **Job Function:** Customer Contact Center **Full Store Address:** 5710 YOUNG PINE RD,ORLANDO,FL ... 32829 **Full District Office Address:** 5710 YOUNG PINE RD,ORLANDO,FL,32829-07400-01397-M **External Basic Qualifications:** + State board of pharmacy licensure active and in good standing + PTCB or ExCPT certification except in Puerto Rico + One year of work… more
- IQVIA (Tampa, FL)
- …and explanation/troubleshooting of submission rejection. **Role Purpose:** + Primary Call Center contact for patients, pharmacies and medical professionals ... customer requests via telephone, email, fax, or other available means of contact to the Support Center + Quickly assess the user's issue and provides first level… more
- Bank of America (St. Augustine, FL)
- …**Job Description:** This job is responsible for serving as the first point of contact for financial center clients, helping to uncover personal banking needs of ... Senior Banker - Ponce De Leon Mall Financial Center Saint Augustine, Florida **To proceed with your application, you must be at least 18 years of age.** Acknowledge… more
- Cognizant (Tallahassee, FL)
- …Provide second level Five9 app and Speech Analytics support. **Requirements:** . Experience of Contact Center systems such as Contact Routing and CTI, ... to provide guidance, thought leadership and operational support as a highly skilled Contact Center advisor. . Experience deploying contact center cloud… more
- The Hertz Corporation (Tallahassee, FL)
- …looking for a strategic and operational powerhouse to lead our North American contact center operations and continue to transform our service recovery model. ... Offices located in: Atlanta, Oklahoma City, Estero FL **What You'll Do:** 1. Contact Center Leadership - Operations, Revenue, and Experience You will own / lead… more
- Mass Markets (FL)
- …managing P&L, KPIs, and enterprise-level initiatives + Advanced understanding of contact center technologies, CRM platforms, and performance analytics + ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
- Under Armour, Inc. (Tallahassee, FL)
- …Ensure Hours of Operation are accurate across various campaigns * Collaborate with Contact Center leadership on reporting and dashboards to drive meaningful ... at both the team and individual levels * Collaborate with the Contact Center Leadership and Training partners to evaluate current and on-going training needs… more
- Pearl Interactive Network (Tallahassee, FL)
- …and contact - center capabilities. Pearl's focus areas include contact center services, behavioral and mental health, and helpdesk/digital transformation. ... case studies, digital demand gen) that highlight Pearl's consultative, compassionate contact - center model. + Monitor market trends, competitor activity, and… more