• Real Time Analyst

    Mass Markets (FL)
    …crucial in ensuring optimal staffing levels and efficient call handling within our contact center . The ideal candidate will be responsible for monitoring ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
    Mass Markets (06/13/25)
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  • BPO RFP Writer

    Mass Markets (FL)
    …business development, sales strategy, and client relationship management especially within the outsourced contact center and BPO space. To be considered for this ... structuring, financial modeling, and contract negotiation. + Experience in BPO and contact center operations (inbound, outbound, chat, email). + Exceptional… more
    Mass Markets (08/28/25)
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  • Customer Service Workforce Specialist II

    Chewy (Hollywood, FL)
    …about delivering excellent customer experiences. You will use your expertise in contact center operations and workforce management to offer valuable reports ... experience in contact centers. + Proficient in real-time contact center management, including agent availability and meeting SLAs. + Understand important… more
    Chewy (08/16/25)
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  • Business Support Services Manager

    Carrington (Jacksonville, FL)
    …+ Ensure that new system changes are implemented correctly and do NOT affect the contact center metrics or alter accordingly. + Manage programs and queries to ... technologies and processes including delinquency dialer routines, call routing and contact center fundamentals preferred. + Ability to understand complex… more
    Carrington (08/20/25)
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  • Bilingual Spanish Recruiter

    Mass Markets (FL)
    …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT… more
    Mass Markets (08/08/25)
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  • Training Specialist

    Mass Markets (FL)
    …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT… more
    Mass Markets (06/12/25)
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  • Director of Sales

    Mass Markets (FL)
    …a range of customer experience measurement services, including mystery shopping, contact center services, merchandising, analytics, and consumer insight ... optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by… more
    Mass Markets (08/16/25)
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  • Member Service Representative

    TEKsystems (Pensacola, FL)
    …to join our dynamic team within a 24/7 high-volume, schedule-driven, and structured contact center operation. You will respond to inquiries and requests from ... to inquiries and requests from members and other individuals in a high-volume contact center . + Provide information about products and services with a focus on… more
    TEKsystems (08/31/25)
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  • Spanish-Speaking Banking Service Representative

    Mass Markets (Tampa, FL)
    …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT… more
    Mass Markets (08/15/25)
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  • Director of Operations

    Mass Markets (FL)
    …optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by ... products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT… more
    Mass Markets (08/01/25)
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