- M&T Bank (Williamsville, NY)
- …** ** **Overview:** This position is the first level of management within the Contact Center . Directs the daily workflow of an assigned unit of between ... **: Hybrid (Tues + day of choice in-office) at Amherst Center ** **Schedule** **: Open availability required. Typical shifts are Monday-Friday, 9AM-5:30PM… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …+ Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + Associate's Degree preferred or equivalent ... + Professional Certifications or License + 8+ years of experience in call center , quality control, quality assurance and/or training. **Other Job Specific Skills** +… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …and clinical conferences + Supports quality and risk management to meet call center target metrics + Ensures complete and accurate documentation in case management ... system (CMS) + Assists direct reports to deescalate callers, navigates resources, resolves complex concerns, and assesses and takes action in crisis situations + Demonstrates understanding of military culture and addresses Service members by their rank, thanks… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …access to the CMS system is maintained. + Acts as a clinical Point of Contact (POC) for the supervisors when indicated by business needs and acts as mentor for ... new and less experienced Triage Consultants. **Minimum Qualifications** + Master's degree in social work and Family Therapy, Counseling, or other human services field + State Licensure to practice independently (LCSW, LPC, LMFT) preferred + 8 - 15 years of… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …+ Associate's Degree or equivalent relevant experience. Bachelor's Degree preferred. + Industry leading certification for expertise preferred + 0-2 years of ... experience. **Other Job Specific Skills** + Excellent understanding of English grammar. + Excellent editing skills. + Demonstrated in-depth knowledge of Microsoft Office Products (Word, Excel, Visio, PowerPoint) and Adobe Acrobat Professional. + Experience… more
- M&T Bank (Williamsville, NY)
- …+ Receive referrals from realtors, builders, branches and/or developers who have pre-established relationships with M&T. Follow up on potential customers via ... telephone, fax, and email. + Sell inbound customers to use M&T Mortgage for mortgage financing. Answering initial questions and providing explanation of M&T products. Pre-qualifying customers. + Originates mortgages and coordinates settlements. + Begins… more
- Amazon (New York, NY)
- …related field, or equivalent experience - 5+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact ... center developer working with leading contact center technology platforms and applications, such as Amazon Connect,...or Azure Bot Service) at enterprise scale in a contact center environment - 3+ years hands-on… more
- Kaleida Health (Buffalo, NY)
- …is a transformative leader responsible for building and operating a high-performance, patient-first contact center that serves as the health system's front door. ... leads the strategy, implementation, and ongoing operations of a centralized contact center across phone, chat, text and self-service channels, designed to… more
- Amalgamated Bank (New York, NY)
- …+ Research and source relevant training modules that would benefit the Contact Center 's development and performance. Knowledge, Skills and Experience Required: ... does not apply to, and daily in-person attendance is required for, the contact center , branch service roles, and general services where the work to be performed… more
- Broadview FCU (Albany, NY)
- …of education and experience will also be considered). + Minimum of 2 years' contact center experience + Lending certification a plus. + Flexible to work ... and escalations with professionalism, accuracy, and empathy within a call center environment . This role supports financial transactions, investigates fraud, manages… more
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