- City of New York (New York, NY)
- …observe and evaluate calls, chats, and texts to/from DOHMH's behavioral health contact center . This includes listening to call recordings and reviewing ... the implementation of corrective action plans, texts, and chats to/from the contact center . - Measure, oversee and Interpret findings in NYC 988 quality… more
- Under Armour, Inc. (Albany, NY)
- …Ensure Hours of Operation are accurate across various campaigns * Collaborate with Contact Center leadership on reporting and dashboards to drive meaningful ... at both the team and individual levels * Collaborate with the Contact Center Leadership and Training partners to evaluate current and on-going training needs… more
- RVO Health (New York, NY)
- …for overseeing machine learning-driven voice experiences, managing the product roadmap for contact center technology and driving continuous improvements. We are ... obtaining any required approvals. + Manage the product roadmap for contact center technology; prioritize features, define user stories, and partner with… more
- Pearl Interactive Network (Albany, NY)
- …thinker and people-first leader who thrives in a fast-paced, mission-driven contact center environment? **Pearl Interactive Network** is seeking accomplished ... and Responsibilities:** + Responsible for the day-to-day management of an individual contact center , including contact center supervisors. + Monitor the… more
- Hartwick College (Oneonta, NY)
- …bill payment by insurance. + Reception and answering of phones (primary phone contact number for Perrella Health Center and Perrella Counseling Center ... 30, 2025 Title: Medical Office Manager for Perrella Wellness Center & Counseling Services Description: Under the supervision of...setting. The Office Manager is the first point of contact for students, faculty, or staff that come to… more
- Highmark Health (Albany, NY)
- …Description :** Job Summary Provides quality customer service in a high volume contact center to include providing complete, accurate and timely responses to ... pay grade. Required Education: HS/GED Required Experience: One year customer service, contact center , or healthcare related experience as demonstrated by… more
- Amazon (New York, NY)
- …one of the fastest growing services in the history of AWS, and a leader in the Contact Center as a Service (CCaaS) space. This AI-powered cloud contact ... enterprise sales experience in related areas (ie customer experience management, contact center ), is a self-starter, and is willing to operate both tactically… more
- Verint Systems, Inc. (Albany, NY)
- …is positioned in the customer accounts as the "platform of choice" for their contact center . + Present In-depth Verint's Engagement Data Hub to senior IT ... in AI and Data Science. + 10+ years of in-depth experience with contact center operations - either in a vendor capacity or through the implementation of… more
- City of New York (New York, NY)
- …and transmission of referral documentation as needed (eg, NYC Care, PEU, Consumer Contact Center , DIS TB Unified Electronic Medical Records systems). - Maintain ... Job Description The Center for Health Equity & Community Wellness (CHECW)...to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal… more
- Amazon (New York, NY)
- …we grow. You will be playing a crucial role in developing the next generation contact center , and get the opportunity to design and deliver scalable, resilient ... more. About the team Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer… more
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